Founded in 1999, IntelliShop is recognized as a key leader in the mystery shopping and customer experience evaluation industry, raising the bar and setting the standard for what a provider of these services should be. 

We pioneered many service enhancements that have since been copied, including our 22-point quality assurance process; story-like detailed comments in every report; use of web-based reporting and analytical tools: audio and video-recorded evaluations; customized, automated store/field manager coaching, and more.  Our quality & integrity is simply unmatched.  We do not outsource important quality-centric functions such as scheduling and proofreading.  We strongly believe that, if it touches the customer we own it. 

The dedicated people who make up IntelliShop are our real differentiators, and what help us deliver on our belief of putting customers first.  As testament to that, IntelliShop has never lost a client for service-related issues.  Services include mystery shopping, compliance audits, satisfaction surveys, web-based forms and reporting, employee recognition programs and customer experience consulting services. 

IntelliShop, with more than 365,000 evaluators throughout North America and alliances with more than 500,000 worldwide, is headquartered in Perrysburg, Ohio.