IntelliCalls

IntelliShop was the first company in our industry to digitally record phone calls, and we are still the recognized industry leader in phone-based mystery shopping programs.  We assist companies in more than 25 industries to evaluate their telephone customer service, sales skills, problem resolution, and their competition.

Call evaluations can be digitially recorded, uploaded into a scored report, and emailed to you within just 24 hours of the call.  We can use either locally-based mystery shoppers, or our team of in-house callers, or both, depending on what is most appropriate for your program.