For more than 10 years, IntelliShop has raised the bar and set the standards for mystery shopping providers.  We are widely recognized by clients, shoppers and competitors as the industry leader in quality, integrity and service.  In 10+ years in business, we have never lost a client for service-related issues!

Why partner with IntelliShop? 

Our dedicated, talented team members are devoted to taking exceptional care of our clients, and are fully empowered to assure that our own customers’ experiences are exceptional.  Benefits like 100% on-time program completion (guaranteed); a 22-step integrity validation on every report; highly detailed, story-like comments in every report; the industry’s best and most client-friendly web reporting/analytics system; and just being very friendly people and easy to work with, are things we deliver on every day.  We strive to be the most flexible, agile, and responsive company you will ever work with.

Included in our services are complete program development, detailed shopper screening and coaching, flawless execution, guaranteed quality & integrity in every report, and data analyses and performance improvement consultation, to help you turn the information we gather into increased sales and profits.

Onsite Evaluations

With more than 365,000 evaluators throughout North America, we can reach any geographical location, support rotation requirements, and match people demographically where appropriate.  Our robust quality assurance processes assure you that every report will be scrutinized for compliance with program requirements and integrity issues.  We require highly detailed, story-like comments from our shoppers, far more than any competitor.  This all means that you will receive reports that have depth, truth and actionable information. 

Telephone Evaluations

We were the first in our industry to offer clients digitally recorded telephone evaluations.  We can utilize both our in-house callers as well as locally-based mystery shoppers to conduct evaluations.  For more detailed information, please go to www.intelli-shop.com/intellicalls.php

Video Evaluations

If a picture is worth 1,000 words, what is a digitally-recorded, high-definition, clearly streamed video evaluation worth?  Video mystery shopping is 100% validation on what happens at your moments-of-truth between associates and customers/prospects, and they are very powerful to watch.  Video mystery shopping is an exceptional training tool to use with employees, and has been proven to accelerate their learning curve, retention, and performance.  While there are many more challenges with these than traditional onsite mystery shops, as with all services from IntelliShop we deliver the highest level of quality.  Each video is reviewed and edited by us prior to making available for viewing, to make them as meaningful and efficient as possible for you to screen.