IntelliShop - The Quality Leader

We are fully committed to providing the highest levels of quality, accuracy and integrity in every report delivered to our clients. Listed below are just a few of the things we offer and do to deliver on this promise.  Because our quality assurance processes are so robust, there is far too much to list here, so we invite you call us for a more detailed discussion of this important issue.

• No outsourcing of two of the most important functions in our business: evaluator scheduling and report proofreading
• Detailed evaluator screening and selection process that includes pre-testing simply to enter our database
• Coaching and education of evaluators that includes video, webinars and written documentation
• Evaluator certification on each client program
• Utilization of evaluators who are certified by our national trade association
• No scripted or pre-formatted comments for evaluators to choose; all comments are entered by evaluator verbatim
• More detailed comments than any competitor, by-far.  Results in deeper validation and buy-in from field managers and associates.
• 22-point integrity validation on every report
• Every report read word-for-word and score-for-score by real people
• 100% on-time completion, guaranteed
• Evaluators graded following each assignment, and provided detailed feedback
• 24-hour response and resolution to any inquiries regarding evaluations
• No-hassle policy if re-shops are requested; we always take our clients’ side!