Listen closely…That’s your customer! Customer satisfaction surveys provide valuable insight into what your customers think and feel about their experiences with your company. Programs can be designed as stand-alone feedback solutions, or in conjunction with other services such as mystery shopping, for a broad picture of your customers' thoughts and experiences, allowing you to formulate informed strategies for performance improvement. We have web-based reporting and analytic tools that allow you to view side-by-side comparisons of this information.
We offer a complete, turnkey approach, from survey design and program development, data collection, all the way through to consultation for performance improvement.
QR Code Surveys
Recent surveys show that more than 70% of people say they have used a QR Code, and will again. Think of QR Codes as powerful bar codes. While there are many uses for them, customer and employee feedback is a great application. Your customers and employees only need a camera phone and one of many free apps available, and they can quickly and easily take a survey on any topic you wish. They're great for immediate feedback, especially on-site events such as post-training evaluations, immediate customer satisfaction surveys, and much more. IntelliShop guides you at every step: consultation on survey design; creation of the QR codes; obtaining a URL for you or linking to one you current have; system programming; distribution of surveys; and in-depth analysis and consultation on the results.
ICR – Interactive Computer Response
Customers are invited to visit a specific website (which could link from your website to remain within your brand), or sent a link, with an invitation to complete a survey. While most surveys these days should be relatively short, ICR surveys allow for more in-depth questioning.
IVR (Interactive Voice Response)
Customers are provided an invitation to call a toll-free number, and they use their phone’s keypad to answer a short series of questions. These are good for short surveys that do not require explanations or a high degree of detail.
Inbound or outbound, a friendly voice who offers a more personalized approach. These are most effective for high-ticket sales including upscale/luxury goods and services customers, as well as when more in-depth questioning/probing may be needed.
Our field team can be deployed inside or outside certain physical locations (stores, malls, etc.), to offer a more personalized survey. Most effective for low-volume programs where it’s important to get immediate post-interaction/experience feedback.
Provide us with your customer contact information and we will send them a personal invitation to click a link to take your survey. Useful for companies seeking high-volume programs, where customers are geographically dispersed, and in-store invitation is not possible
QR Code Surveys: