Onsite

Knock, knock. Who’s there? Your customer! An onsite mystery shopping program is like having a set of eyes in your locations, like being a fly on the wall. See your customers’ actual experiences through our eyes when they physically visit your locations. With more than 450,000 mystery shoppers throughout North America, we can reach any geographical location, support rotation requirements to assure accuracy and anonymity, match people demographically where appropriate and capture highly detailed information and then help you turn it into improved performance.  

Examples of what can be measured via onsite evaluations include:

• Associate/manager friendliness, professionalism, sales skills, product knowledge, attentiveness, follow-up, appearance, demeanor, closure, “thank you”, invitation to return
• Which products or services are recommended
• Suggestive sell/add-on sales opportunities
• Appearance, cleanliness and image of location
• Inventory levels
• Signage and point-of-sale materials
• Vendor compliance