IntelliView™ allows your sales and service front line associates to see themselves in action, as they appear to your customers. These powerful visual images not only encourage them to become their best, but it offers a refreshing, positive approach to your organization's training, with the associates assessing their own performance and empowering them to actively participate and buy-in to their growth!
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Program Overview– IntelliView™ is a customer-friendly performance enhancing and recognition video-training program. It captures your customer's sales and service experiences as they actually occur in a first person viewpoint. Our video evaluators, using a concealed micro camera, record their visit and customer interaction with your associates. The result is a reality-driven video account of their performance along with a scored evaluation, which gives the associate and management an authentic training tool for self-improvement. This is all delivered in a robust, dedicated web portal, customized to your company, that provides the video and evaluation in an easy-to-use format to all management levels.
Video Evaluators – With years of experience conducting Video Mystery Shopping, we appreciate the challenges associated with this type of program. Each video evaluator is thoroughly educated and certified. The certification includes in-depth role-playing and scenario workshops specific to the industries/environments to be evaluated. And because we believe in being flexible, our clients can customize specific scenarios to be performed.