IntelliShop is an independent customer experience research and improvement firm. We partner with the world’s leading brands to help them strengthen their customer experience and protect their brand reputation and assets.

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Unique Approach

In order to create effective change, you need personalized, holistic solutions that consider every factor at play. Our custom strategies and programs, combined with in-depth analytics, carve a clear path forward. We'll help you increase sales, protect assets, and strengthen customer loyalty.

Service Above All

We’re here for you. We’re proactive planners and collaborative thinkers, always working to serve you better. Should you have a problem or concern, count on someone from your company’s dedicated IntelliShop crew to respond within one hour and resolve issues within 48 hours.

Deep Bench

Our leadership team has more than 25 years of experience in more than 60 industries, with employees that have been with us for more than 15 years and clients who’ve partnered for more than 18. To top it off, we contract with a panel of more than 1.2M independent evaluators.

Guiding Principles

Our intentional, experience-centric mindset runs through all aspects of our company. We’re deeply rooted in respect, integrity, positivity, teamwork, and serving the client above all else.

How We Work

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Headquartered in Ohio

IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo). We are proud of our community, and we believe in giving back and supporting local causes.

Originally settled in 1810, Perrysburg is one of only two cities platted by the federal government (the other is Washington, D.C.). Our city gets its name from a decree honoring Commodore Oliver Hazard Perry, who on September 10, 1813 was victorious against the superior British Fleet in what would become known as The Battle of Lake Erie.

We are located within 10 miles of three excellent universities, home to the Crossroads of America, and are the center of the nation’s cutting-edge solar power industry. First Solar and other solar startups are headquartered here, as well as Fortune 500 company Owens-Illinois.

IntelliShop and its Team Members support the following local organizations:

Boys & Girls Club of Toledo Downtown Perrysburg Inc.