About

IntelliShop is an independent customer experience research and improvement firm. We partner with the world’s leading brands to help them strengthen their customer experience, protect their brand reputation, and drive improved revenue.

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Unique Approach

In order to foster effective improvement, you need customized, holistic solutions that consider every factor at play. Our custom strategies and programs, combined with in-depth analytics, carve a clear path forward. We'll help you increase sales, protect your brand, and strengthen customer loyalty.

Service Above All

We’re here for you. We’re proactive planners and collaborative thinkers, always working to serve you better. We "walk the talk" of customer experience, empowering each of our Team Members to place our clients' needs first and assure we make their jobs easier and days brighter for working with us.

Deep Bench

Our true secret weapon is our people. We choose to win on culture. Each of our service practices is led by an industry expert. We have multiple client service teams to serve our clients. Many of our Team Members have been with us 10+ years, and many of our clients have partnered with us for 15+ years. Experience? Experience is Everything.

Guiding Principles

Our intentional, customer-centric mindset runs through all aspects of our company. We’re deeply rooted in respect, integrity, positivity, teamwork, and serving the client above all else.

How We Work

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Headquartered in Ohio

IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo). We are proud of our community, and we believe in giving back and supporting local causes.

Originally settled in 1810, Perrysburg is one of only two cities platted by the federal government (the other is Washington, D.C.). Our city gets its name from a decree honoring Commodore Oliver Hazard Perry, who on September 10, 1813 was victorious against the superior British Fleet in what would become known as The Battle of Lake Erie.

We are located within 10 miles of three excellent universities, home to the Crossroads of America, and are the center of the nation’s cutting-edge solar power industry. First Solar and other solar startups are headquartered here, as well as Fortune 500 company Owens-Illinois.

IntelliShop and its Team Members support the following local organizations:

Boys & Girls Club of Toledo Downtown Perrysburg Inc.