About
IntelliShop is an independent customer experience research and improvement firm. We partner with the world’s leading brands to help them strengthen their customer experience and protect their brand reputation and assets.
Contact UsUnique Approach
In order to create effective change, you need personalized, holistic solutions that consider every factor at play. Our custom strategies and programs, combined with in-depth analytics, carve a clear path forward. We'll help you increase sales, protect assets, and strengthen customer loyalty.
Service Above All
We’re here for you. We’re proactive planners and collaborative thinkers, always working to serve you better. Should you have a problem or concern, count on someone from your company’s dedicated IntelliShop crew to respond within one hour and resolve issues within 48 hours.
Deep Bench
Our leadership team has more than 25 years of experience in more than 60 industries, with employees that have been with us for more than 15 years and clients who’ve partnered for more than 18. To top it off, we contract with a panel of more than 1.2M independent evaluators.
Guiding Principles
Our intentional, experience-centric mindset runs through all aspects of our company. We’re deeply rooted in respect, integrity, positivity, teamwork, and serving the client above all else.
Our Team
Melinda Marinelli
Michael Miller
Brian Caldwell
Michael Rody
Samantha Meridieth
Matt Liasse
Jeff Koppes
Melanie Long
Matt Urich
Spencer Crissman
John Ewing
Michelle Bostater
Stacy Stamm
Greg Dale
Lisa Voyles
Kevin Bell
Michael Sternberg
Joshua Mathe
Shannon Scarberry
Eric Lucitte
Michael Mershimer
Ron Welty
Get Started
Schedule a ConsultationHow We Work
View Our StrategyHeadquartered in Ohio
IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo). We are proud of our community, and we believe in giving back and supporting local causes.
Originally settled in 1810, Perrysburg is one of only two cities platted by the federal government (the other is Washington, D.C.). Our city gets its name from a decree honoring Commodore Oliver Hazard Perry, who on September 10, 1813 was victorious against the superior British Fleet in what would become known as The Battle of Lake Erie.
We are located within 10 miles of three excellent universities, home to the Crossroads of America, and are the center of the nation’s cutting-edge solar power industry. First Solar and other solar startups are headquartered here, as well as Fortune 500 company Owens-Illinois.
IntelliShop and its Team Members support the following local organizations:
Boys & Girls Club of Toledo Downtown Perrysburg Inc.
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