The Power of Mystery Shopping
Learn what mystery shopping is, how it works to optimize a business’s customer experience design, and how individuals can become a mystery shopper.
Stop Fake Ads: Protecting Your Brand from Scam Advertisements
Businesses looking to prevent scammers from impersonating their brand—and mitigate potential consequences—can benefit from these strategies.
Transforming Customer Service for Better Business
When businesses treat their customer service as a value-adding and revenue-generating pillar of their organization, profits and CX benefit.
2025 Customer Experience Trends: It’s Not (All) AI
Businesses looking to stay current—and competitive—will benefit from taking these customer experience trends into consideration in 2025.
IntelliShop & MSPA Help Shut Down Mystery Shopper Scam Attempts
Marketers of Mystery Shopper Scam Settle with FTC; Agree to Pay $850,000 Federal Trade Commission Note: Ron Welty, President of IntelliShop, serves on the Board of Directors for the Mystery Shopping Providers Association (“MSPA”). The MSPA was instrumental in working with the FTC on this case An operation that lured consumers with promises that they […]
Customer Service Hall of Fame Inductees
Last week, MSN revealed their 2012 Customer Service Hall of Fame as well as their Hall of Shame, based on their survey, conducted with JZ Analytics. The results are fascinating though not entirely surprising. It is worthy of note that these survey are “consistent with what the American Customer Satisfaction Index has noticed lately,” in […]
IntelliShop Acquires Clients Of Shops, Training and Results, Inc.
PRESS RELEASE Perrysburg, OH, January 16, 2014 IntelliShop, a leading provider of customer experience research solutions to companies, and organizations across North America, announced today that it is expanding its business serving owners and management companies in the multi-family housing industry with the client acquisition of Shops, Training And Results, Inc. (“STAR”), a subsidiary of […]
IntelliShop Featured in SportsBusiness Journal
IntelliShop was recently featured in a SportsBusiness Journal syndicated study. Check out the article through this link!