How Does Mystery Shopping Work—and Why Do Businesses Love It?
Strategic CX evaluation programs help businesses optimize and thrive. Take the first step by answering the question, “How does mystery shopping work?”
Why Online Mystery Shopping Is a Game-Changer for Digital CX
Ecommerce businesses need to know the competitive advantages that online mystery shopping has to offer. Learn more—and how to get started.
What to Include in an Effective Mystery Shopper Application
Skilled evaluators are essential to a customer experience program. Learn how to create an effective mystery shopper application and find quality candidates.
The Power of Mystery Shopping
Learn what mystery shopping is, how it works to optimize a business’s customer experience design, and how individuals can become a mystery shopper.
5 Ways Mystery Shopping Can Optimize Customer Experience Design
Boost customer satisfaction, loyalty, and profits by using mystery shopping to optimize your business’s customer experience design.
Top KPIs That Online Mystery Shopper Programs Measure
Evaluate and optimize your digital customer experience with online mystery shopper programs. Learn more and get started.
That’s Just The Way It Is
Bruce Hornsby famously sang, “That’s just the way it is. Some things will never change.” A younger generation of readers will recall those lyrics as they were sampled by 2pac some years ago, and the words are no less relevant now. Dr. Chip Bell, an expert consultant on customer loyalty, has said that after a […]
IntelliShop & MSPA Help Shut Down Mystery Shopper Scam Attempts
Marketers of Mystery Shopper Scam Settle with FTC; Agree to Pay $850,000 Federal Trade Commission Note: Ron Welty, President of IntelliShop, serves on the Board of Directors for the Mystery Shopping Providers Association (“MSPA”). The MSPA was instrumental in working with the FTC on this case An operation that lured consumers with promises that they […]
Rogue Mystery Shoppers
Many companies choose to employ mystery shoppers and mystery shopping companies to ensure their employees are offering the best and most reliable service they can. Firms improve the customer service they offer, shoppers earn money, and sometimes employees even receive bonuses based on their performance with these secret shoppers. Sometimes, however, this system works in […]
Milwaukee Bucks Lead IntelliShop NBA Season Ticket Study
IntelliShop recently published a syndicated tele-sales study in the January 6th issue SportsBusiness Journal. Our 2013 NBA Season Ticket Agent Study has produced a number of interesting (and often surprising) results. Taken at the highest level, there are three key takeaways; two being quite positive, the third being somewhat concerning: 1. NBA agents are performing […]