Case Studies

Discover how we’ve partnered with companies to tackle challenges and help them improve their customer experience, brand compliance, and online reputation. Explore our client case studies and let their success stories guide and inspire your own journey with IntelliShop.

Mystery shopping used for Jack in the Box refined menu testing

Jack in the Box Uses Mystery Shopping to Test a Refined Menu, Improving Alternative Suggestions & Friendliness Rating

Crisis management and alerts boosts online review volume and response time for retail chain.

Crisis Management and Alerts Boosts Review Response Time and Volume for a National Retail Chain

Property management company expands CX Evaluation program with Action Plan Support

Adding IntelliShop’s Action Plan Support to their CX Evaluation Program, Fairfield Communities Gains Huge Strides with 85% Reduction in Incomplete Action Plans

Franchise Mystery Shopping Boosts Sales by $13M for this Leading Quick-Serve Restaurant Chain

Chain of 400 grocery and convenience stores engages IntelliShop for customer experience evaluations.

Customer Experience Evaluations Boost Overall Scores with 20% Shopper Growth for Large Grocery & Convenience Store

Chain of branded footwear implements suggestive selling evaluations through IntelliShop for big wins.

Aggressive Suggestive Selling Evaluations and Strategic Loss Prevention Propel Average Annual Store Sales by $180K for National Footwear Chain

Mexican food restaurant engages IntelliShop's mystery shopping program to boost sales

IntelliShop’s Mystery Shopping and Compliance Audits Helped this Restaurant Chain Increase Sales Across 750+ Locations

Compliance Auditing Insights Increase Revenue for Nationwide Convenience Store Chain by $387K

Specialty retailer case study from a loss prevention investigation.

Loss Prevention Investigation Exposes Internal Theft, Triggers High-Impact Storewide Reforms

Customer service evaluations revealed that friendliness drives service rating.

Customer Service Evaluations Delivered Deep Insights for Leading Automotive Preventative Maintenance Franchise

App Field Testing helps Apogee Indigo with their Travel App launch.

See How IntelliShop’s App Field Testing Solution Assisted Apogee Indigo’s New Travel App Launch, Driving Immediate Improvement