Customer Experience For Your Business
Customer Experience
Leverage the largest network of evaluators in the industry to gain an unbiased understanding of your customer experience strengths and weaknesses. With over one million verified evaluators throughout North America, IntelliShop has the manpower to conduct mystery shops across hundreds, or even thousands of locations to ensure a consistent experience for your customers.
Whether your experience is online, in-person, over the phone, or a hybrid model, IntelliShop can craft a tailored, omnichannel CX evaluation program to identify and improve the aspects of your business with the most impact on your bottom line. Our in-house team of experts and our large network of evaluators know every business vertical including retail, restaurants, automotive, and more.
When we launch your CX evaluation program, the work doesn’t end there. We develop an ongoing cadence for measurement and improvement to provide your team with actionable recommendations for continued success.
Is a Customer Experience Program right for your business?
Onsite Evaluations
- Improve the overall customer experience with your brand
- Understand your competitive advantage
- See the effectiveness of staff training
Competitor Intelligence
Most competitive evaluation programs only tell you topline customer experience data about your competition but that won’t help you develop and implement strategies to win customers. Our team of experts will help you:
- Leverage proprietary methodology
- Identify the KPIs that most influence win rates
- Understand key competitive insights
Tooled with this information, you’ll be able to make decisions that significantly improve customer experience in comparison to your competition.
Digital Evaluations
- Understand the ideal navigation structure of your website
- Determine the reason for cart abandonment
- Ensure brand messaging is consistent from start to finish
- Improve cross-selling strategies and product upsells
Video Evaluations
- Reality-driven feedback and actionable insights
- Content for best practices videos
- Access to certified video evaluators and high-quality equipment
Telephone
Evaluations
- Provide a SWOT analysis for your sales and services processes
- Information on how physical locations handle phone calls
- Test the effectiveness of your automated phone services
- Improve the consistency across all call centers
Data Reporting Simplified
Our team goes beyond mere data collection—we help you understand what it means and how to use it to create real and effective action plans to improve customer experience and win more business.
How It Works
- Our powerful software generates real-time data to ensure you have the most accurate and helpful information at your fingertips, right when you need it.
- You’ll work with our experts to ensure your custom solution fits your needs, providing unparalleled measurement.
- Our evaluators will analyze the experience across the full customer journey, and then analyze the data so you can improve your customer experience.
With access to real-time reporting, a customized dashboard based on your KPIs, actionable insights, and competitor intelligence—you’ll move your customer experience to a whole new level.
Quick Serve Restaurant (QSR)
Increases Sales Through Customer Experience Programs
An industry leading chain of more than 2,200 quick-serve restaurants had the need to gain immediate visibility and a thorough understanding of their customer experience.
Self-Auditing Solutions
Our field forms, or self audits, can be utilized to evaluate compliance and standards across any department or industry, using these flexible features:
- Affordable. Our DIY solution offers a lower price point compared to others on the market, making it a cost-effective option that aligns with your budgetary needs.
- Customizable. Our proprietary Self-Audit tool can be wholly customized to meet your specific needs. You can use them for reviews, audits, report incidents, or evaluations for any aspect of your business.
- Impartial. When objectivity is critical. we provide an unbiased analysis and third-party credibility that will fully validate your audit.
- Detailed. Our extensive reporting infrastructure enables a detailed view and a wide variety of convenient reporting formats.
- Support. Unlike others using ticketing and chatbots, we offer hands-on support and prominently display our phone number for timely, personalized assistance.
With our self-auditing solution, you can get the data you need to impact change and receive the A+ rating your business deserves. Need more information?
Customer Experience for Small Business
Small businesses need simple, less complex solutions but with the quality that a customer experience solution provides. That’s why our team at IntelliShop created CustomerOptix, enabling small businesses to improve customer experience using a simpler approach that they can manage.
- No long-term contracts
- Quick setup in 10 minutes
- Affordable with pricing starting at $25
If you’re a small business that needs a simple, fast, and affordable solution, visit CustomerOptix to get started. You’ll be able to:
- Decide if you want a mystery shop evaluation, a customer survey, or both.
- Choose your questions via our standardized form or create a custom questionnaire.
- Enter your business locations, phone numbers, and/or websites that need to be evaluated.
- After the evaluations are completed by our large network of evaluators, you can review our detailed reports and compare results over time.
It’s that easy to get the customer feedback your business needs and deliver an improved experience to your audience. Learn more about our small business solution at CustomerOptix.
Built for Small Businesses
Enjoy the benefits of a customer experience evaluation program that large brands employ—without the large budgetary or contractual requirements.
Access to 900k+ Evaluators
You’ll have access to our large network of evaluators who are professionals at performing fact-based evaluations and know what to look for.
Quick Turnaround
Get customer feelings, thoughts, and emotions about your brand from actual customers, in near-real time, within 48-72 hours.
Flexible programs
Choose from our pre-populated industries, set your frequency, and sit back for the results to come in!