News & Insights
Catch up on your reading with our news & insights. Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
2026 Will Be The First AI-Native Holiday Season. Is Your CX Ready?
From early TV advertising all the way to e-commerce,...
The New Battleground in Automotive Customer Experience
Automotive service brands are operating in a changing...
Are Convenience Stores Becoming QSR Competitors? Here’s How Brands Can Stand Out in 2026.
Convenience retail used to be built around the quick...
3 Things to Do About Customer Survey Stagnation in 2026
Customer satisfaction surveys are tried-and-true. For...
IntelliShop Is Leading AI Innovation in Mystery Shopping, Brand Auditing, and Customer Experience
A Commitment, Vision, and Roadmap from the Founder...
A Takeaway From ‘Back To Starbucks’: Enterprise CX Requires Enterprise Measurement
High-profile CX turnarounds, like Starbucks’ recent...
Why Every Brand Needs to Invest in Online Review Management
In today’s digital landscape, a customer forms...
Improve Enterprise Customer Service…Or Else: New Study Shows Alarming Consumer Sentiment Trend
American consumers are angrier than ever before, and...
Prevent Inventory Shrinkage Before It Starts: Smarter Audits & Loss Prevention Strategies
When Q4 hits, accuracy is everything. From retail shelves...
Holiday Customer Experience Strategy: How Leading Brands Prep For Peak Season and The Year Ahead
The holiday season is a busy make-or-break moment for...
IntelliShop & MSPA Help Shut Down Mystery Shopper Scam Attempts
Marketers of Mystery Shopper Scam Settle with FTC;...
IntelliShop Offers New Phone Service to Clients
Perrysburg, OH IntelliShop announced today that...
IntelliShop Owner comments on Shopping Scams
From The Wall Street Journal Small Talk Kelly Spors...
Mystery Shopping Providers Associations Supports FTC’s Charges Against Fraudulent Mystery Shopping S
DALLAS, TX The Mystery Shopping Providers Association,...
New Service For Mystery Shoppers from IntelliShop & fixmypcnow.com
IntelliShop Partners with fixmyPCnow.com to provide...
IntelliShop President elected Secretary of MSPA
Dallas, TX Ron Welty, President of IntelliShop,...
IntelliShop Helps Shoppers Prevent Identity Theft
Your 5-minute guide to protecting your identity Here...
ABC's Good Morning America Promotes Mystery Shopping to Consumers
ABC’s Good Morning America recently profiled...
Why Every Brand Needs to Invest in Online Review Management
In today’s digital landscape, a customer forms...
How to Generate More Customer Reviews & Boost Brand Reputation
Learn how businesses can improve online reputation...
From Outrage to Opportunity: Crisis Communication and Branding
Learn how the best businesses leverage crisis communication...
Stop Fake Ads: Protecting Your Brand from Scam Advertisements
Businesses looking to prevent scammers from impersonating...
Protecting Brand Reputation Through Smart Multi-Channel Management
When managing brand reputation, it’s important to consider...
7 Customer Communications Mistakes to Avoid
Learn about common customer communications mistakes...
Strategic Online Reputation Management Wins More Customers
With the importance of digital social proof on the...
Many organizations are challenged trying to optimize their customer experience yet neglect their online reputation as a part of this strategy.
OBJECTIVES This analysis provides: •...
IntelliShop Named A Best Mystery Shopping Company
Choosing the best mystery shopping company is not just...
How Mystery Shopping Solutions Boost Brand Performance
Top businesses use mystery shopping solutions to streamline,...
Customer Feedback Survey vs. Mystery Shopping: Which Is Better?
Discover the benefits and limitations of two powerful...
The Enterprise Buyer’s Ultimate Guide to Mystery Shopping by IntelliShop
Discover how Fortune 1000 brands use mystery shopping...
How Does Mystery Shopping Work—and Why Do Businesses Love It?
Strategic CX evaluation programs help businesses optimize...
Why Online Mystery Shopping Is a Game-Changer for Digital CX
Ecommerce businesses need to know the competitive advantages...
Restaurant Mystery Shopping Companies vs. Online Reviews
This article evaluates two major methods to gaining...
Benchmarking in Mystery Shopping: The Cornerstone of Customer Experience Excellence
Benchmarking in Mystery Shopping is the cornerstone...
What to Include in an Effective Mystery Shopper Application
Skilled evaluators are essential to a customer experience...
9 Reasons High-Performing Brands Still Need a Mystery Shopping Company Like IntelliShop
Why do you need a mystery shopping company when everything's...
How Does Mystery Shopping Work—and Why Do Businesses Love It?
Strategic CX evaluation programs help businesses optimize...
Why Online Mystery Shopping Is a Game-Changer for Digital CX
Ecommerce businesses need to know the competitive advantages...
What to Include in an Effective Mystery Shopper Application
Skilled evaluators are essential to a customer experience...
5 Ways Mystery Shopping Can Optimize Customer Experience Design
Boost customer satisfaction, loyalty, and profits by...
Top KPIs That Online Mystery Shopper Programs Measure
Evaluate and optimize your digital customer experience...
IntelliShop & MSPA Help Shut Down Mystery Shopper Scam Attempts
Marketers of Mystery Shopper Scam Settle with FTC;...
Milwaukee Bucks Lead IntelliShop NBA Season Ticket Study
IntelliShop recently published a syndicated tele-sales...
The New Battleground in Automotive Customer Experience
Automotive service brands are operating in a changing...
How Internal and Competitive Pricing Audits Are Changing the CX Landscape
How are you priced relative to your competition? How...
Prevent Inventory Shrinkage Before It Starts: Smarter Audits & Loss Prevention Strategies
When Q4 hits, accuracy is everything. From retail shelves...
5 Steps for Loss Prevention That Actually Work
In the modern marketplace, loss prevention needs a...
5 Strategies for Seamless Integration of ID Compliance into the Customer Experience
Take advantage of ID compliance to seamlessly integrate...
Maintaining Brand Compliance in the Digital Age
In a world that’s more connected than ever, brand compliance...
Thieves In Florida Provide A Better Customer Experience
An article in this week’s Time Magazine describes...
How Strategic Upselling Can Increase Your Bottom Line
How Strategic Upselling Can Increase Your Bottom Line Upselling...
Holiday Customer Experience Strategy: How Leading Brands Prep For Peak Season and The Year Ahead
The holiday season is a busy make-or-break moment for...
Better Customer Journey Mapping Starts with VoC
Curating a memorable—and profitable—customer experience...
The Enterprise Buyer’s Ultimate Guide to Mystery Shopping by IntelliShop
Discover how Fortune 1000 brands use mystery shopping...
How to Generate More Customer Reviews & Boost Brand Reputation
Learn how businesses can improve online reputation...
5 Powerful Brand Reputation Strategies Driven by Employee Engagement
Learn what makes employee engagement such a valuable...
From Outrage to Opportunity: Crisis Communication and Branding
Learn how the best businesses leverage crisis communication...
Stop Fake Ads: Protecting Your Brand from Scam Advertisements
Businesses looking to prevent scammers from impersonating...
Transforming Customer Service for Better Business
When businesses treat their customer service as a value-adding...
5 Strategies for Seamless Integration of ID Compliance into the Customer Experience
Take advantage of ID compliance to seamlessly integrate...
2025 Customer Experience Trends: It’s Not (All) AI
Businesses looking to stay current—and competitive—will...
Stop Fake Ads: Protecting Your Brand from Scam Advertisements
Businesses looking to prevent scammers from impersonating...
Transforming Customer Service for Better Business
When businesses treat their customer service as a value-adding...
2025 Customer Experience Trends: It’s Not (All) AI
Businesses looking to stay current—and competitive—will...
IntelliShop & MSPA Help Shut Down Mystery Shopper Scam Attempts
Marketers of Mystery Shopper Scam Settle with FTC;...
Customer Service Hall of Fame Inductees
Last week, MSN revealed their 2012 Customer Service...
IntelliShop Acquires Clients Of Shops, Training and Results, Inc.
PRESS RELEASE Perrysburg, OH, January 16, 2014 IntelliShop,...
IntelliShop Featured in SportsBusiness Journal
IntelliShop was recently featured in a SportsBusiness...
3 Things to Do About Customer Survey Stagnation in 2026
Customer satisfaction surveys are tried-and-true. For...
Better Customer Journey Mapping Starts with VoC
Curating a memorable—and profitable—customer experience...
Voice of the Customer: Leverage Insight for Optimization
Discover how powerful a voice of the customer program...
Customer Feedback Survey vs. Mystery Shopping: Which Is Better?
Discover the benefits and limitations of two powerful...
Customer Feedback Surveys That Build Unshakable Trust: How IntelliShop Delivers Safe, Legitimate, and Impactful Results
Learn How IntelliShop Builds Trust Through Legitimate,...
Strategic Online Reputation Management Wins More Customers
With the importance of digital social proof on the...
Customer Feedback: Why "Excellent" Isn't Always Excellent
When it comes to customer feedback, “excellent” is...
Survey Fatigue: How to Get Accurate Customer Feedback When They’re Tired of Taking Surveys
“Twenty questions” can be a fun game when you’re trying...
Improve Enterprise Customer Service…Or Else: New Study Shows Alarming Consumer Sentiment Trend
American consumers are angrier than ever before, and...
Holiday Customer Experience Strategy: How Leading Brands Prep For Peak Season and The Year Ahead
The holiday season is a busy make-or-break moment for...
How Mystery Shopping Solutions Boost Brand Performance
Top businesses use mystery shopping solutions to streamline,...
Better Customer Journey Mapping Starts with VoC
Curating a memorable—and profitable—customer experience...
The Enterprise Buyer’s Ultimate Guide to Mystery Shopping by IntelliShop
Discover how Fortune 1000 brands use mystery shopping...
Restaurant Mystery Shopping Companies vs. Online Reviews
This article evaluates two major methods to gaining...
How to Generate More Customer Reviews & Boost Brand Reputation
Learn how businesses can improve online reputation...
Benchmarking in Mystery Shopping: The Cornerstone of Customer Experience Excellence
Benchmarking in Mystery Shopping is the cornerstone...
5 Steps for Loss Prevention That Actually Work
In the modern marketplace, loss prevention needs a...
2026 Will Be The First AI-Native Holiday Season. Is Your CX Ready?
From early TV advertising all the way to e-commerce,...
The New Battleground in Automotive Customer Experience
Automotive service brands are operating in a changing...
Are Convenience Stores Becoming QSR Competitors? Here’s How Brands Can Stand Out in 2026.
Convenience retail used to be built around the quick...
IntelliShop Named A Best Mystery Shopping Company
Choosing the best mystery shopping company is not just...
3 Things to Do About Customer Survey Stagnation in 2026
Customer satisfaction surveys are tried-and-true. For...
IntelliShop Is Leading AI Innovation in Mystery Shopping, Brand Auditing, and Customer Experience
A Commitment, Vision, and Roadmap from the Founder...
How Internal and Competitive Pricing Audits Are Changing the CX Landscape
How are you priced relative to your competition? How...
A Takeaway From ‘Back To Starbucks’: Enterprise CX Requires Enterprise Measurement
High-profile CX turnarounds, like Starbucks’ recent...
Why Every Brand Needs to Invest in Online Review Management
In today’s digital landscape, a customer forms...
Improve Enterprise Customer Service…Or Else: New Study Shows Alarming Consumer Sentiment Trend
American consumers are angrier than ever before, and...