Reputation Management

In today's hyper-fast social media world, your brand's reputation is everything. Online conversations are being had about you, ratings are being given, rumors are being spread, 24/7/365. It's daunting to keep up, let alone know how, and when, to positively engage. Are you in control of your online reputation, or are you letting it be defined for you? We make it easy to own it. IntelliShop will help you understand what's being said, where it's being said, how to influence it to your advantage, and how to assure that your hard-earned reputation is enhanced, not crushed. We'll bring you deep insights that can be turned into positive action.

Review Tracking & Management

When your customers talk, future customers are listening. We’ll monitor your reviews, respond to customers and quickly address concerns — ultimately improving your local SEO ranks and increasing retention and revenue.

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Social Media Listening

What do people really think about your brand? We will help you never miss the most powerful and impactful conversations, all in real time, across 10 social networks, 150 million websites, and fully integrated visual listening. We will show you what to do with that information and how it can positively impact your business.

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Social Media Engagement

Increase brand awareness, improve brand sentiment and get engaged with your followers by identifying social media posts and comments your brand should acknowledge and act on. Whether it’s creating brand loyalty or diffusing a possibly volatile comment, our expert response team has you covered.

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Crisis Management & Alerts

When your online reputation takes a turn, IntelliShop will coach you through. We'll execute a real-time monitoring process to address the crisis, while helping you strategically navigate the next steps and recover your brand reputation.

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Competitive Intelligence

Stay ahead of the pack. We can also monitor your competitors’ online presence – evaluating review ratings, social media mentions, influencer partnerships and brand sentiment – in order for you to develop stronger, more effective marketing campaigns.

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Customer Insight Reporting

Cut out the guesswork when it comes to data and reports. We’ll gather, interpret, and explain what your online reputation data means so you can put that information (and your time) to good use.

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Identify Influencers

Influencers can help you reach an audience you have not yet tapped into to gain new customers. We can find, vet and provide the best influencers recommended for brand partnerships that can increase your awareness, attract new customers and generate sales.

Content Collection (UGC)

Our unique social listening solution includes visual listening that curates images published by social media users and repurposes them as brand content. With increased authenticity, these images increase customer loyalty and cut out the guesswork on what you should post next.

Reputation Management News and Information

Does Online Reputation Management Matter for Colleges and Universities?

As a busy professional working within higher education, online reputation management may be the furthest thing from your mind. However, in today’s world where online conversations are shared 24/7/365 and holding more value than the offline world, it is critical for any college...

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How to Respond to Negative Reviews and How to Maximize Them

You’re doing what you should. You’re running a business, running social media, running marketing, and things are going well. Business is moving along, customers are coming by, people sometimes leave a review. You’re going through your day and you see it, a negative review. It’s...

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Online Review Customer Insights Can be Used to Greatly Improve BOPIS

Whether you were planning to implement BOPIS (buy online, pickup in store) or not, the past year has forced retailers to adopt this method a lot quicker than possibly preferred. In order to thrive in this new normal, retailers must provide customers more options, which includes...

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