Ratings and Reviews
Through experience and keyword analysis, we’ll coordinate brand-consistent responses to reviews, track sentiment, and monitor insights to transform your online reputation. These insights will empower you to make operational improvements and foster stronger market positioning to increase customer retention.
Learn MoreLocal Listings
Did you know that most local searches are made with a purchase intent? If your local listings aren’t 100% accurate and current for hours, location, etc., you're losing business. Let us manage this for you, in a fast, easy, and cost-effective way.
Learn MoreOnline Review Response & Engagement
Studies show that responding to and engaging with your customers’ reviews can result in them spending 20-38% more and increasing sales by up to 10%. By allowing us to monitor online review platforms (GMB, Yelp, Facebook, Bing, etc.) and respond on your behalf, we can provide you insights so you can make improvements where you need them most.
Learn MoreCompetitive Intelligence
One sure way to get ahead of your competition is to know what’s being said about them by online reviewers. Our team will monitor your competitors’ online presence, reviews, and commentary, and bring you data and recommendations to help you understand the competitive landscape and develop strategies to win customer market share.
Learn MoreCustomer Insight Reporting
Get customized, actionable insights that will help you make informed decisions and provide continuous improvement. We’ll help you tailor your data for a clear, visual message you can use to communicate to the appropriate team members.
Learn MoreHow Kindness Can Create a Better Overall Customer Experience
A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...
Why Emotion Matters in the CX Journey
Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...
The Importance of Bringing Digital and Customer Experiences Together
In our new normal environment customers’ expectations are higher than ever before, and many businesses are challenged with how to deliver an exceptional customer experience through the numerous communications channels now available. Customers can also engage with businesses...
