Shopper Hub for
Mystery Shopping
Join IntelliShop’s elite network of 1M+ evaluators, trusted to improve customer experiences—11X MSPA award winner and leader in mystery shopping excellence.
Mystery Shopper Support Line: 419.931.8069
Email Us: shoppersupport@intelli-shop.com
✦ Are you a business looking to improve your customer experience? See how our Customer Experience Solutions help brands like yours. ✦
Become A Mystery Shopper
We’re looking for detail-oriented, insightful individuals to help our clients understand and improve their brand experience through mystery shopping.
Mystery Shopper Login
If you’re already a registered mystery shopper with IntelliShop, it’s time to dive in. Log in to view the latest updates and information.
FAQ
Want to know when and how you’ll be paid? How to increase your Mystery Shopper Rating? We have those answers and more.
News & Insights
Customer experience is a dynamic, ever-changing industry. Get the latest news and critical updates to stay up on the best practices for mystery shoppers.
Job Board Basics
Learn how to navigate the job board, browse mystery shops near you, and apply to fulfill jobs.
InSite Reporting System 101
As an IntelliShop mystery shopper, learn how to prepare for, confirm, and submit shops.
Personal Information Use:
Your W-9 information is securely stored in accordance with IRS specifications. Authorized representatives of Sassie companies that you work for (and have connected to on JobSlinger) can access this information if they are called upon by the government to produce a W-9 from you. The databases are operated and secured by SurfMerchants LLC in Boston who has operated in the mystery shopping industry since 1998 as SASSIE and JobSlinger. SurfMerchants LLS has received IRS authorization to collect and verify (only with the individual’s explicit permission) SSN and EIN information on behalf of mystery shopping companies who are also IRS authorized.
What Is Mystery Shopping?
Mystery shopping (or secret shopping) is a market research methodology designed to gain insights into how a company performs its operations at key customer engagement points. Unlike sentiment-based customer research, such as satisfaction surveys, mystery shopping focuses on gathering specific details about processes and operational compliance. In this sense, mystery shopping functions as a light operational audit, conducted covertly by an evaluator (mystery shopper) who engages with the client’s business just as a regular customer would—while simultaneously collecting precise observations and data throughout the experience. Essentially: Covert, secret shopping yes. Trench coat—not necessary.
How Does Mystery Shopping Help Businesses?
Mystery shoppers help businesses improve service, compliance, and brand performance. Curious how companies use this feedback? Explore our Customer Experience Services.
How Does Mystery Shopping Work?
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here’s a step-by-step list of how you can join our team of over one million mystery shoppers and start getting paid to shop!
1. Apply
Many of our clients are looking for feedback from very specific groups of people. We gather detailed information on our mystery shoppers so that we can help them tailor their customer experience to the demographics that are most important to their business.
2. Take the Test
IntelliShop is passionate about quality—it drives everything we do. We're looking for individuals who are detail-oriented, committed, and ready to get the job done. A simple, 5-minute screening test will help us understand if you're up to the challenge.
3. Schedule
Keep an eye on your email and notifications from our App. Respond quickly and you'll be considered for that opportunity. Our mystery shoppers who have a good history of accurate, well-written evaluations get chosen first. If you're selected, you'll receive an email confirmation.
4. Get Ready
Our clients are specific about what they want evaluated. Once you’re matched with an opportunity, you'll be given information on the client’s requirements and our performance standards. It's critical to understand exactly what kind of tasks and feedback are required for any given shop.
5. Evaluate
You might be shopping in a store, calling a call center, or visiting a website. Here's where you conduct the evaluation, create your report, and submit it. We'll score your evaluation—the higher your rating, the more offers you'll receive in the future.
6. Get Paid
On the 20th of each month, we pay our evaluators (via PayPal™) for all opportunities completed during the previous month. If part of your mystery shopping evaluation involved purchasing actual merchandise, you will be reimbursed the cost of purchasing of those goods.
7. Repeat
If you complete your first opportunity on time to the client’s exact requirements—and submit a great, thorough, and accurate report—you’ll continue to receive opportunities from us. This includes special ones we reserve for the best, most experienced mystery shoppers.
Questions About Mystery Shopping?
“IntelliShop hands down has the best mystery shopper support, fastest responses, always a useful answer, and I never get the impression that I know more about the shop than the person providing support. The company seems to [internally] hire to meet a “type” standard: utterly professional, results-focused, very people-centric, friendly, and just overall nice people.”
Arthur F.
IntelliShop Mystery Shopper
Join our private mystery shoppers’ group on Facebook, The Shop Stop by IntelliShop, where you can gather insightful tips and talk shop.