Simplified Data Reporting
Benefits of Simplified Data Reporting
Our evaluators will analyze the experience across all the entire customer journey. We take the data and analyze it to let you how to take your customer experience from good to great. You deserve quick, actionable data. We aim to help you get it.
- Access to real-time reporting
- Customized dashboard based on your KPI’s
- Insights into action recommendations
- Competitor intelligence
Unparalleled Industry Experience
We conduct more than 200,000 retail sales, service, phone, internet and audit evaluations annually. This provides a deep understanding of what is required of evaluators to conduct these programs and how to coach them on your specific requirements.
Analytics Only Work if You Know How to Use Them
You have your unique KPIs to evaluate success for every function in your business. But your data is meaningless without direction. We use our experience to show you the path to success by working with you collaboratively to make a measurable positive impact to your KPIs.
Simple Methodology Means Better Results
Data driven results provide a clear understanding of the specific actions to be taken to improve performance. With IntelliShop we can correlate results to financial performance to show that certain actions are tangibly tied to financial metrics.
We Serve the Client Above All Else
At IntelliShop, our Client Services Teams have more than 50 years of collective experience in our industry. We provide you with a dedicated, tenured, in-house team that will oversee and ensure the success of your program.
A Better Customer Experience Means More Shoppers for Grocery and Convenience Store
A large grocery and convenience store, operating 400+ locations approached IntelliShop to identify how to improve the customer experience within their stores. The company was focused on improving department interactions, personalizing the experience, and speed of service (while maintaining a positive interaction). The results of this program included:
+10% Year-Over-Year Scores |
+20% Growth in Happy Shoppers |
+10% Improvement of Lowest Performing District |
“ IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. ”
“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”
“ The entire team has been great to work with! ”
