Reputation Management Services

In today's hyper-fast social media world, your brand's reputation is everything. Online conversations are being had about you, ratings are being given, rumors are being spread, 24/7/365. It's daunting to keep up, let alone know how, and when, to positively engage. Are you in control of your online reputation, or are you letting it be defined for you? We make it easy to own it. IntelliShop will help you understand what's being said, where it's being said, how to influence it to your advantage, and how to assure that your hard-earned reputation is enhanced, not crushed. We'll bring you deep insights that can be turned into positive action.

Review Tracking & Management

When your customers talk, future customers are listening. We’ll monitor your reviews, respond to customers and quickly address concerns — ultimately improving your local SEO ranks and increasing retention and revenue.

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Social Media Engagement

Increase brand awareness, improve brand sentiment and get engaged with your followers by identifying social media posts and comments your brand should acknowledge and act on. Whether it’s creating brand loyalty or diffusing a possibly volatile comment, our expert response team has you covered.

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Crisis Management & Alerts

When your online reputation takes a turn, IntelliShop will coach you through. We'll execute a real-time monitoring process to address the crisis, while helping you strategically navigate the next steps and recover your brand reputation.

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Competitive Intelligence

Stay ahead of the pack. We can also monitor your competitors’ online presence – evaluating review ratings, social media mentions, influencer partnerships and brand sentiment – in order for you to develop stronger, more effective marketing campaigns.

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Customer Insight Reporting

Cut out the guesswork when it comes to data and reports. We’ll gather, interpret, and explain what your online reputation data means so you can put that information (and your time) to good use.

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Local Listings Management

The success of your business depends on the voice of your customers, do you know what they are saying about you online? IntelliShop provides social media management that will take you and your business to the next level.

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