Ratings and Reviews
We’ll coordinate brand-consistent responses to reviews, track sentiment and monitor reputation insights to transform your online reputation — ultimately improving your local SEO ranks and increasing retention and revenue.Learn More
Did you know that most local searches are made with a purchase intent? If your local listings aren’t 100% accurate and current for hours, location, etc., you are losing business. Let us manage this for you, in a fast, easy, and cost-effective way.Learn More
Social Media Engagement
Studies show that being engaged with your customers online can increase sales up to 10%, and can result in customers spending 20-38% more during each engagement. We can be your eyes and ears by reviewing ALL online commentary & reviews, responding on your behalf, and providing you with analytics on what it all means.Learn More
You can see everything that’s being said about your competitors, and use that to your advantage. But where do you find the time? We’ll monitor their online presence and commentary and bring you both data and recommendations that let you understand them, and develop strategies and tactics to compete, and beat, them.Learn More
Social Media Content Generation
Want to boost your local social media presence? With more than 800,000 people across North America, we can use people local to your locations to post real reviews, photos, and other content to those locations’ pages, thus helping you to have robust social media activity and improve SEO results.Learn More
Leverage Online Reviews
When you look at your reviews do you just accept that you get them and move on, or are you using them to build, to grow, to get better and (more importantly) to understand your customers at a deeper level?
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How Kindness Can Create a Better Overall Customer Experience
A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...
Why Emotion Matters in the CX Journey
Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...
The Importance of Bringing Digital and Customer Experiences Together
In our new normal environment customers’ expectations are higher than ever before, and many businesses are challenged with how to deliver an exceptional customer experience through the numerous communications channels now available. Customers can also engage with businesses...