We’ll coordinate brand-consistent responses to reviews, track sentiment and monitor reputation insights to transform your online reputation — ultimately improving your local SEO ranks and increasing retention and revenue.Learn More About Ratings and Reviews
Manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits and profile recommendations, IntelliShop can help with every step of the process to launch your listings to the top of search results.Learn More About Local Listings
Increase brand awareness, improve brand sentiment and get engaged with your followers by identifying social media posts and comments your brand should acknowledge and act on. Our expert response team has you covered.Learn More About Social Media Engagement
Stay ahead of the pack. We monitor your competitors’ online presence – evaluating review ratings, social media mentions, influencer partnerships and brand sentiment – in order for you to develop stronger, more effective marketing campaigns.Learn More About Competitive Intelligence
Leverage Online Reviews
When you look at your reviews do you just accept that you get them and move on, or are you using them to build, to grow, to get better and (more importantly) to understand your customers at a deeper level?
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How Kindness Can Create a Better Overall Customer Experience
A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...
Why Emotion Matters in the CX Journey
Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...
The Importance of Bringing Digital and Customer Experiences Together
In our new normal environment customers’ expectations are higher than ever before, and many businesses are challenged with how to deliver an exceptional customer experience through the numerous communications channels now available. Customers can also engage with businesses...