Social Media Management

The success of your business depends on the voice of your customers, do you know what they are saying about you online? IntelliShop provides social media management services that will take you and your business to the next level. Our platform enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels. With a full-service solution, your channels will be monitored and engaged on your behalf to make sure your customers stay your customers. We'll bring you deep insights that can be turned into positive action.

Ratings and Reviews

We’ll coordinate brand-consistent responses to reviews, track sentiment and monitor reputation insights to transform your online reputation — ultimately improving your local SEO ranks and increasing retention and revenue.

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Local Listings

Manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits and profile recommendations, IntelliShop can help with every step of the process to launch your listings to the top of search results.

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Social Media Engagement

Increase brand awareness, improve brand sentiment and get engaged with your followers by identifying social media posts and comments your brand should acknowledge and act on. Our expert response team has you covered.

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Competitive Intelligence

Stay ahead of the pack. We monitor your competitors’ online presence – evaluating review ratings, social media mentions, influencer partnerships and brand sentiment – in order for you to develop stronger, more effective marketing campaigns.

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Customer Insight Reporting

Cut out the guesswork when it comes to data and reports. Delivering actionable insights from social media intelligence so you can make data driven decisions with consumers in mind.

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Leverage Online Reviews

When you look at your reviews do you just accept that you get them and move on, or are you using them to build, to grow, to get better and (more importantly) to understand your customers at a deeper level?

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How Kindness Can Create a Better Overall Customer Experience

A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...

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Why Emotion Matters in the CX Journey

Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...

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The Importance of Bringing Digital and Customer Experiences Together

In our new normal environment customers’ expectations are higher than ever before, and many businesses are challenged with how to deliver an exceptional customer experience through the numerous communications channels now available. Customers can also engage with businesses...

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