Ratings and Reviews
What to Expect from Online Review Monitoring and Management
Reviews are the #1 factor consumers use to make a purchase decision. Partner with our team of industry experts to monitor, respond to, and analyze your online reviews across all locations. IntelliShop review management will provide you with the ability to:
- Aggregate reviews from GMB, Facebook, Yelp, and dozens of other top networks in a single interface
- Response management which includes in-app reply capabilities, response-time tracking, and optimization
- Keyword sentiment analysis
- Share of voice analysis
- Competitive comparisons
Get More Reviews
For every 1-star rating improvement, companies can expect a 5-9% sales increase. But knowing how to get more reviews can be the hardest part.
Get a team to engage in outreach campaigns and increase the number of reviews you receive.
Extension of Your Team
This isn't a tool you use every now and then. It's a dedicated team of industry experts who watch and monitor your brand in the digital landscape.
Customized Competitor Intelligence
Your competition isn't just other national brands, it's more local than that. Gain competitive intelligence insights to retain loyal customers and stay ahead of emerging trends.
Improve Your Local SEO Ranking
Search engines have used online reputation as a ranking metric for years. With IntelliShop we will monitor and respond to all store location reviews. This will help improve local SEO to launch your store locations to the top of local search results and appear in the highly coveted Google 3-Pack.
First Hand Success Through Review Monitoring
An industry leading chain of more than 100 retail stores had the need to gain immediate visibility and a thorough understanding of their online reputation.
112% Increase in Reviews |
89% Response Rate |
36H Minimum Response Time |
“ IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners that we work with. ”
“ IntelliShop’s COVID-19 Compliance Check and Greeter Services are instrumental in the successful execution of our health and safety requirements. Our high IntelliShop Audit scores provide us the confidence in our stores ability to pass any external audits conducted by local health, safety, labor, or other agencies, while at the same time creating an environment that promotes a safe shopping experience for our customers. ”
“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”
