5 Reasons Companies Implement An IntelliShop Mystery Shopping Program
Customer experience is more critical than ever to your success. Having information you can act on can help you uncover the exact actions you need to go from good to great.
Check out the top 5 reasons why companies implement an IntelliShop mystery shopping program to drive improved satisfaction, loyalty, and financial performance.
- Understand how customers experience your brand
Mystery shopping is the best way to understand your business from your customers’ point of view at every touchpoint.
- Identify people and best practices that make a difference
Reports provide concrete, detailed insights needed to drive improved satisfaction, loyalty, and financial performance.
- Information you can act on
Answers are never arbitrary ratings, and include highly detailed, story-like comments so the customer understands the full customer experience.
- Quality, integrity, and analytics
Every evaluation is checked with our 26-step integrity validation process. Results are analyzed, summarized, and provided in real time.
- Shoppers that match your customer demographic
From our carefully screened pool of over 1 million evaluators across North America, we select people who think, act, and shop like your customers, so you get results you can trust.
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Clients First, Always
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.