5 Reasons Companies Implement An IntelliShop Mystery Shopping Program

Customer experience is more critical than ever to your success. Having information you can act on can help you uncover the exact actions you need to go from good to great.

Check out the top 5 reasons why companies implement an IntelliShop mystery shopping program to drive improved satisfaction, loyalty, and financial performance.

  1. Understand how customers experience your brand
    Mystery shopping is the best way to understand your business from your customers’ point of view at every touchpoint.
  2. Identify people and best practices that make a difference
    Reports provide concrete, detailed insights needed to drive improved satisfaction, loyalty, and financial performance.
  3. Information you can act on
    Answers are never arbitrary ratings, and include highly detailed, story-like comments so the customer understands the full customer experience.
  4. Quality, integrity, and analytics
    Every evaluation is checked with our 26-step integrity validation process. Results are analyzed, summarized, and provided in real time.
  5. Shoppers that match your customer demographic
    From our carefully screened pool of over 1 million evaluators across North America, we select people who think, act, and shop like your customers, so you get results you can trust.

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