Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
How To E-mail A Scheduler
There are dozens of reasons you may need to contact a Scheduler for a mystery shopping company like IntelliShop. But as a Scheduler is receiving hundreds of e-mails per day, your best course of action to ensure a timely and adequate response is to follow a few simple rules....
Turn Your Car Into A Mystery Machine!
If you’re like me, you know how to get around and get what you need without straying too far from your home or work. There are several cities and towns around my home that I just never visit. Even if I were offered financial incentive, I just may not see the point in altering my...
Are You a “Hero” or a “Flake?”
We all know that completing assignments by their deadlines is the absolute most important aspect of mystery shopping. Deadlines are set by a mystery shopping company’s clients to assure that the best and most relevant information is provided. Without clients, we would not have...
Get more work & higher paying assignments! Become an MSPA Certified Shopper!
Whether you are new to mystery shopping or an experienced shopper, you may have heard of MSPA certification. But, is it useful or a waste of money? Dedication and reliability – along with establishing and maintaining a high rating with our company – are the major factors...
Why are we being so nosy?
One of the questions most often asked is about the Extended Shopper Profile (ESP). I’m often told that people are not comfortable giving us the requested information, or are unclear as to why we ask for such detailed information. The extended shopper profile is extremely...
Finding Mystery Shopping Opportunities Near You!
Are you new to mystery shopping or unsure how to find shopping opportunities near you? IntelliShop is customer focused to make this process as easy as possible. We understand that shoppers are not as familiar with our procedures and policies as we are, so here we present a quick...
Customer Service Insights
Rogue Mystery Shoppers
Many companies choose to employ mystery shoppers and mystery shopping companies to ensure their employees are offering the best and most reliable service they can. Firms improve the customer service they offer, shoppers earn money, and sometimes employees even receive bonuses...
Mystery Shopping Insights
No Roses on Valentine's Day
We have a little flower shop here in Perrysburg. It's a block from my house, and I buy a lot of flowers and other stuff there. For the past several years on Valentine's Day, I walk in and buy a dozen roses for my lovely wife Lori. This year, when I arrived mid-afternoon and...
Ron Welty elected Vice President of Mystery Shopping Providers Association Board of Directors
Perrysburg, OH– Ron Welty, president of IntelliShop, a national mystery shopping and customer experience measurement firm, has been elected vice president of the board of directors for the Mystery Shopping Providers Association (MSPA). The MSPA is the largest professional trade...
Customer Loyalty Insights
That's Just The Way It Is
Bruce Hornsby famously sang, “That’s just the way it is. Some things will never change.” A younger generation of readers will recall those lyrics as they were sampled by 2pac some years ago, and the words are no less relevant now. Dr. Chip Bell, an expert consultant on customer...
Accurate, Immediate, and Relevant
Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.