Talk Shop and Industry News
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Showing entries tagged
Online Reputation Management (ORM) Insights
How Social Listening Could Have Helped Wall Street and GameStop
The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring. In the process, many professional investors lost a lot of money. (By a lot, we mean millions.) But could social...
Customer Experience Insights
6 Ways to Minimize Customer Churn
We've discussed how to find the source of customer churn. Figuring out the source of churn is the easy part. When it comes to actually minimizing the churn, that’s where the hard work comes in. There is a theme to understand before we dig into the nitty-gritty. You have to be...
Online Reputation Management (ORM) Insights
Social Media Lessons From An Inauguration Meme
If you haven’t seen the seemingly grumpy Bernie meme since it exploded on the internet last week, well then frankly, you must have been under a rock. But, if somehow you’ve missed it, you can catch up on the hilarious phenomenon here. Okay, now that we all know what the...
Customer Experience Insights
What is Customer Churn and How to Identify Its Source
If you’re a business that is starting out, scaling, growing, or even simply maintaining customer churn is something you need to look at and evaluating at every step. It’s something that is, in fact, so important to manage and look at that realistically you should keep an updated...
Online Reputation Management (ORM) Insights
Can Twitter Really Cancel Your Company? Yes. Yes they can.
Twitter and other major social networks have done something we’ve never seen before. They banned the accounts of a very high profile and influential person. Not just any person… the President of the United States. First thing to remember: Twitter is a business. When you use...
News Insights
IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)
Hi Shoppers, THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the SIXTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer...
Loss Prevention and Compliance Insights
Three Tactics Retailers Can Implement Now to Protect Against Cyber Retail Theft
In November the national retail federation released its forecast for holiday season retail sales, expecting growth of 3.6% to 5.2% in 2020, reaching between $755.3 billion and $766.7 billion. E-commerce sales are expected to continue to grow and is expected to make up a...
Online Reputation Management (ORM) Insights
What Reviews And Social Media Reveal About Your Customer Experience
“Customer Experience” is quickly becoming the buzz term for this year, and rightfully so. As consumers are more selective on where they spend their dollars, their experience will determine whether they choose to continue to spend money with you. In fact, 86% of buyers are...
Customer Experience Insights
Customer Experience Matters Even More Now: 6 Steps to Make it Work
I called a popular restaurant in Chicago today, to make a reservation for dinner during my family’s annual trip there, coming up in December (we’re very much hoping to still do it this year). The person who answered responded with, “We’re not taking reservations for then yet...
Customer Experience Insights
Is Mystery Shopping About To Get Less…Mysterious?
IntelliShop, the Perrysburg, Ohio, company known for its roster of 1 million-plus mystery shoppers with clients in industries like health care, banking, restaurants, real estate, museums and more, is rolling out a new Brand Standards and Compliance division. Among its focuses –...
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