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Showing entries tagged Mystery Shopping

Mystery Shopping Insights

Asking The Right Questions

Mystery shops are a great way to measure if a company’s procedures and protocols are being followed by a company’s associates. Are the floors clean? Are you greeting each customer within 10 seconds of entering the store? How long is the average wait for service? All of these are...

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Customer Service Insights

Rogue Mystery Shoppers

Many companies choose to employ mystery shoppers and mystery shopping companies to ensure their employees are offering the best and most reliable service they can. Firms improve the customer service they offer, shoppers earn money, and sometimes employees even receive bonuses...

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Mystery Shopping Insights

No Roses on Valentine's Day

We have a little flower shop here in Perrysburg. It's a block from my house, and I buy a lot of flowers and other stuff there. For the past several years on Valentine's Day, I walk in and buy a dozen roses for my lovely wife Lori. This year, when I arrived mid-afternoon and...

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Mystery Shopping Insights

Jump Start 2011 Sales & Staff Motivation

Want an easy way to jump-start your sales in 2011, while at the same time helping your associates and managers avoid or get out of the post-holiday blahs? Run an upsell contest and reward your star performers. Studies have shown that uspell contests measured using active mystery...

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