Talk Shop

Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.


Showing entries tagged Loss Prevention and Compliance

How To Prevent Potential Loss From BOPIS

It’s no secret the past year has accelerated the need for businesses to seamlessly integrate the online shopping experience with in-person fulfillment. But has the need for speed accidentally led to an increase in loss? According to Forter, BOPIS fraud increased 55% YoY in the...

Read Article

Three Tactics Retailers Can Implement Now to Protect Against Cyber Retail Theft

In November the national retail federation released its forecast for holiday season retail sales, expecting growth of 3.6% to 5.2% in 2020, reaching between $755.3 billion and $766.7 billion. E-commerce sales are expected to continue to grow and is expected to make up a...

Read Article

How Frequently Should I Shop My Business?

When a small business owner is considering a mystery shopping program, one of the first questions they typically ask themselves is, “how frequently should I mystery shop my business?”. There is no “one size fits all” answer, and some providers may simply tell you, “more”! We...

Read Article

What Are Your Competitors Up To?

How do customers decide to do business with you versus your competitors? The answer is simple -- experience. They give both of you a try; then decide which business they’ll be loyal to in the future. In determining a favorite, customers balance a comparison of: 1. Price 2....

Read Article

When You Need To Know It’s Right...Right Now!

Everything a business does plays a role in how a customer experiences their brand. For a business to meet a customer’s expectations - there are a multitude of factors that need to be set in place, at all times. See, customer experience goes far beyond if your customer was...

Read Article

Best Practices for Measuring Your Retail Customer Experience

How Customer Satisfaction Surveys and Mystery Shopping Program Can Work Together. By Chris Denove, Senior VP, Research & Analytics As a general rule, customer satisfaction surveys are a great way to understand how your customers subjectively “feel” about their experience...

Read Article

How Strategic Upselling Can Increase Your Bottom Line

How Strategic Upselling Can Increase Your Bottom Line Upselling in restaurants can be a touchy topic, teasing operators with increased sales and profits, but presenting potential perils to the customer experience. No one likes to be given the hard-sell when they're just out to...

Read Article

Baseball Isn't The Same

Its spring -- one of the most beautiful seasons of the year. Spring means a lot for sports – the Final Four, the Masters, the NHL Finals, and finally the opening of baseball season. That’s why I’d like to talk about baseball. Rangers Ball Park – Arlington, Texas. It’s the...

Read Article

Did you jump start your sales in January?

Did you "Jump start your sales" in January? If you did -- great! So you tried to focus on a suggestive selling campaign and it worked - maybe a little, maybe a lot. If it was just a little, what went wrong? You focused on suggesting a specific product that complements another....

Read Article

Thieves In Florida Provide A Better Customer Experience

An article in this week's Time Magazine describes how thieves are using more sophisticated techniques and technology for identity theft. They steal ATM account numbers and PIN codes, then create new ATM cards and withdraw thousands of dollars from customers' accounts in a short...

Read Article

Meet Our Team

Learn More

Great Team

The entire team has been great to work with!