Role & Contributions
As VP of Client Services at IntelliShop, Tanya Lautzenheiser leads the team responsible for making sure clients receive the strategy, support, and partnership needed to get real value from their customer experience programs. She helps enterprise brands turn mystery shopping, compliance audit, reputation management, and CX insights into clear action plans that improve consistency, accountability, and performance across locations.
Experience & Background
Tanya has a background in results-driven customer success, executive specializing in organizational transformation, retention strategy, and scalable client experiences. During a 15-year tenure at Forrester following its acquisition of JupiterResearch, I advanced to Vice President of Customer Success Services, leading a global team of 70+ and driving measurable improvements in client satisfaction, operational efficiency, and leadership development. Most recently, at US Cloud, I oversaw a $50M+ portfolio, implementing CRM, advanced dashboards, and AI-powered capabilities to increase visibility, accelerate execution, and enable more proactive customer engagement.
What I Love
When I’m not working, you’ll most often find me planning our next family adventure or on the sidelines of a game, proudly cheering on my three children. I love traveling together and discovering new places — not just for the destinations, but for the memories, laughter, and perspective that come from experiencing something new as a family. Being a sports parent has taught me patience, flexibility, and how to celebrate effort as much as achievement. These moments keep me grounded, energized, and constantly reminded of what matters most.
Favorite Music
I love The Beatles, Red Hot Chili Peppers, Eminem, and Luke Bryan.
Personal Mantra
Empathy-driven leadership. Customer-centered outcomes.