See Inside The Competition
Do you really know why customers choose your competitors and not you? You know who your competition is, but what you probably don’t know is exactly what they do better, or worse, than you, and, most importantly, you don't know why.
Most competitive mystery shopping programs simply tell you topline customer experience data about your competition, which, while nice to know, doesn't let you develop and employ strategies to actually beat them and win customers over to your side. Leverage proprietary methodology that provides insights on how you directly compare to your competition in key consumer categories that impact decision making and brand loyalty. Identifying the KPI’s which influence win rates allows you to focus on areas that will significantly impact the improvement of your CX and service differentiation compared to your competition.
What to Expect from Competitive CX Intelligence
When done properly, intelligently, and with a commitment to improvement, competitive CX intelligence collected through mystery shopping, surveys and benchmarking analysis, provides detailed and actionable insights on your competition. It is a fact-based and 100% unbiased view and is the single best way to understand what they do, how they do it, and how it’s received. There’s no guesswork. It’s all proven in the data.
You get a live and “in person” look at the experience that your competition provides their customer.
Ideas for Customer Experience Improvement
When you see what draws people to your competition, you will learn where you can make specific improvement.
These questions can all be answered and shown directly to you, allowing you to take what works and make it better.
A Hidden Look at the Competitions’ Customer Experience
With mystery shopping evaluators across the United States ready to go, you can find out what works in any location at any competitor at any time.
See what the competition does well anywhere, anytime, straight from the customer’s perspective.
Intelligence at Your Fingertips
With a field network of over 800,000 certified mystery shoppers shopping evaluators at your disposal, you can send evaluators to go in, investigate, record and report back. All of this is available in real-time through our software dashboard.
You will learn the what is unique to your competition, experience straight from the customer’s perspective and sometimes, in HD video.
Get a Plan to Improve Your Customers’ Experience
Get a plan to improve created by a team who works to understand what the data means and how to use it to improve.
Have a real and effective plan of action created for you based on your unique needs and capabilities.
800 Commercial Drivers Share Their Opinion
Pilot Flying J LLC, the largest operator of travel centers and travel plazas in North America, needed to gain an understanding of the customer expectations of professional commercial drivers. Before engaging, Pilot Flying J was losing market share to their competition with professional drivers. See how they turned it around to:
Investment in Facilities
In Driver Loyalty Signup
In Travel Center Fuel Sales
Download This Case Study