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Insights

Restaurants Embrace New Technology Solutions to Meet Consumer Demand

With staff shortages impacting restaurants across the country, business owners are turning to technology solutions including tableside tablets, self-ordering kiosks and even robots to meet the increased consumer demand. Embracing Technology Solutions Pre-pandemic, several...

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Customer Experience Insights

How to Manage Labor Shortages this Summer

In the restaurant and retail industry today, good people are hard to find and harder to keep. Even prior to the pandemic, recruitment and retention have long been major pain points for owners and operators. So how do you manage in a market with a labor shortage? Cross-train...

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Online Reputation Management (ORM) Insights

Does Online Reputation Management Matter for Colleges and Universities?

As a busy professional working within higher education, online reputation management may be the furthest thing from your mind. However, in today’s world where online conversations are shared 24/7/365 and holding more value than the offline world, it is critical for any college...

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Online Reputation Management (ORM) Insights

How to Respond to Negative Reviews and How to Maximize Them

You’re doing what you should. You’re running a business, running social media, running marketing, and things are going well. Business is moving along, customers are coming by, people sometimes leave a review. You’re going through your day and you see it, a negative review. It’s...

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Customer Experience Insights

3 Ways to Improve the Buy Online Pick-Up In Store (BOPIS) Customer Experience

Are your stores primed to compete with Amazon’s “Buy Online Pick-up In Store” (BOPIS) service? In 2019, Business Insider reported that 68 percent of consumers “click and collect” as an increasing number of brick-and-mortar retailers offer this service. But last year, by late...

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Online Reputation Management (ORM) Insights

Online Review Customer Insights Can be Used to Greatly Improve BOPIS

Whether you were planning to implement BOPIS (buy online, pickup in store) or not, the past year has forced retailers to adopt this method a lot quicker than possibly preferred. In order to thrive in this new normal, retailers must provide customers more options, which includes...

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Loss Prevention and Compliance Insights

How To Prevent Potential Loss From BOPIS

It’s no secret the past year has accelerated the need for businesses to seamlessly integrate the online shopping experience with in-person fulfillment. But has the need for speed accidentally led to an increase in loss? According to Forter, BOPIS fraud increased 55% YoY in the...

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Online Reputation Management (ORM) Insights

How Social Listening Could Have Helped Wall Street and GameStop

The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring. In the process, many professional investors lost a lot of money. (By a lot, we mean millions.) But could social...

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Customer Experience Insights

6 Ways to Minimize Customer Churn

We've discussed how to find the source of customer churn. Figuring out the source of churn is the easy part. When it comes to actually minimizing the churn, that’s where the hard work comes in. There is a theme to understand before we dig into the nitty-gritty. You have to be...

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Online Reputation Management (ORM) Insights

Social Media Lessons From An Inauguration Meme

If you haven’t seen the seemingly grumpy Bernie meme since it exploded on the internet last week, well then frankly, you must have been under a rock. But, if somehow you’ve missed it, you can catch up on the hilarious phenomenon here. Okay, now that we all know what the...

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IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA's account! They are one of the best vendors that we work with.