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Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
How to Respond to Negative Reviews and How to Maximize Them
You’re doing what you should. You’re running a business, running social media, running marketing, and things are going well. Business is moving along, customers are coming by, people sometimes leave a review. You’re going through your day and you see it, a negative review. It’s...
3 Ways to Improve the Buy Online Pick-Up In Store (BOPIS) Customer Experience
Are your stores primed to compete with Amazon’s “Buy Online Pick-up In Store” (BOPIS) service? In 2019, Business Insider reported that 68 percent of consumers “click and collect” as an increasing number of brick-and-mortar retailers offer this service. But last year, by late...
Online Review Customer Insights Can be Used to Greatly Improve BOPIS
Whether you were planning to implement BOPIS (buy online, pickup in store) or not, the past year has forced retailers to adopt this method a lot quicker than possibly preferred. In order to thrive in this new normal, retailers must provide customers more options, which...
How To Prevent Potential Loss From BOPIS
It’s no secret the past year has accelerated the need for businesses to seamlessly integrate the online shopping experience with in-person fulfillment. But has the need for speed accidentally led to an increase in loss? According to Forter, BOPIS fraud increased 55% YoY in the...
How Social Listening Could Have Helped Wall Street and GameStop
The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring. In the process, many professional investors lost a lot of money. (By a lot, we mean millions.) But could social...
6 Ways to Minimize Customer Churn
We've discussed how to find the source of customer churn. Figuring out the source of churn is the easy part. When it comes to actually minimizing the churn, that’s where the hard work comes in. There is a theme to understand before we dig into the nitty-gritty. You have to be...
Social Media Lessons From An Inauguration Meme
If you haven’t seen the seemingly grumpy Bernie meme since it exploded on the internet last week, well then frankly, you must have been under a rock. But, if somehow you’ve missed it, you can catch up on the hilarious phenomenon here. Okay, now that we all know what the...
What is Customer Churn and How to Identify Its Source
If you’re a business that is starting out, scaling, growing, or even simply maintaining customer churn is something you need to look at and evaluating at every step. It’s something that is, in fact, so important to manage and look at that realistically you should keep an updated...
Can Twitter Really Cancel Your Company? Yes. Yes they can.
Twitter and other major social networks have done something we’ve never seen before. They banned the accounts of a very high profile and influential person. Not just any person… the President of the United States. First thing to remember: Twitter is a business. When you use...
IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)
Hi Shoppers, THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the FIFTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer...
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