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Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.

Customer Experience Insights

Abandoned Carts: How Your Return Policy Affects the Customer Experience

The end goal of any customer journey goes beyond completing a purchase. The post-purchase experience can be just as important as the purchase itself, so it’s crucial that the purchase meets the customer’s expectations. Unfortunately, that’s not always the case. Your return...

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Customer Experience Insights

How IoT Can Enhance Your Customer Experience

Brands are increasingly creating automated worlds for customers through the Internet of Things (IoT). Simply explained, IoT refers to a physical device that is connected to the Internet, giving it the capability to collect and share data. From smart devices to wearable...

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Customer Experience Insights

What Makes a Great Customer Experience Leader?

Customers are constantly increasing their expectations for brands. According to Salesforce, 66 percent say it takes more for a company to impress them with new products and services than ever before. When you look at the companies that boast some of the best customer...

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Customer Experience Insights

How In-Store Execution Can Affect Your Retail Customer Experience

Thanks to the rise of e-commerce, shopping around for the best products and prices is easier than ever. Yet, when it comes to choosing brands, Walker says customer experience has overtaken price and product as the key differentiator. In order to compete with traditionally lower...

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Customer Experience Insights

How to Create a Life-Long Resident

When looking for a place to call home, residents have a never-ending list of requests; however, depending on how friendly your manager is, the probability that they may settle for your property, increases slightly. The customer experience in the property management vertical can...

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News Insights

Don’t be a Victim of Common Mystery Shopping Scams

Mystery shopping has long been used for market/customer experience research. Unfortunately, there are as many consumer scams as there are legitimate market research companies. Therefore, consumers who are interested in mystery shopping are advised to thoroughly research any...

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Customer Experience Insights

Serving Up a Tasty Customer Experience

The restaurant industry is continuously evolving and updating technologies to provide the ultimate customer experience; however, even the fastest and most expensive technology cannot keep your customers coming back. According to UpServe, it’s crucial to improve customer...

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Customer Loyalty Insights

How to Turn Customers into Powerful Brand Advocates

Between ever-changing algorithms and a crowded marketplace, it can be easy for brands to get lost in the noise. This makes customer acquisition and retention challenging for even the most favorable brands. Brand advocates offer a solution to overcome these hurdles. What are...

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Customer Experience Insights

3 New Year’s Resolutions for Customer Experience Professionals

Every year, we make New Year’s resolutions, committing to them to varying degrees. Get in shape, read more, save money, the list goes on. Keep in mind, New Year’s resolutions aren’t just limited to things we want to change in our personal lives; they can also be aimed at...

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Customer Experience Insights

Top Customer Experience Trends for 2020

How has your customer experience changed over the past couple years? While some areas of your customer experience strategy may have remained the same, others have surely changed as technology advances and expectations shift. In 2020, it will be more critical than ever to deliver...

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