Solutions

Every business has room to grow, but it can be hard to know where to start. IntelliShop has the programs and experience to help you go from good to great.

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IntelliShop for Small Business

You’re known for being nimble and resourceful with your small business. CustomerOptix, our small-scale business customer experience platform, is designed with you in mind. Package IntelliShop’s powerful services into the self-serve scale and frequency that’s right for you.

Meet CustomerOptix

Gather and interpret real data from your audience: online, onsite, by phone, video, or surveys. Build your own program with the right mix of mystery shopping and customer evaluations. Pick from our pre-populated industries, set your frequency, and sit back and watch the results come in. You control the services, frequency, and locations. Scale up when you’re ready, scale down if needed. No minimums. No contracts. Start or stop any time.

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Perfect for smaller companies looking to:
  • Test out the world of customer experience services
  • Execute a DIY-style program within the IntelliShop brand and reputation
  • Start a small-scale or seasonal customer experience program
  • Try a short-term, contract-free series of services
  • Incorporate mystery shopping (onsite, digital, phone, and video) and/or surveys

Customer Experience

Understand Your Customer

What’s it really like to be your customer? Get the objective, first-person feedback you need to improve and monitor your brand. Our independent evaluator panel is 1.2M strong and the most experienced in the industry.

Onsite Mystery Shopping

Think undercover boss — customer style. We work with experienced evaluators who match your target demographic and send them into your locations to participate in and document specific components of the customer experience.

See How Onsite Mystery Shopping Can Work For You

Digital Mystery Shopping

More effectively evaluate your digital experience. Experienced evaluators engage with your website presence and provide a detailed report on what’s working and what’s ready for improvement.

Make Sure Your Digital Experience Is Perfect

Video Mystery Shopping

Experience all the benefits of mystery shopping with critical first-hand footage and audio from a customer’s point of view. This footage is perfect for follow-up training and employee reviews.

See Your Brand Directly From The Eyes Of Your Customer

Telephone Mystery Shopping

We’ll identify strengths, weaknesses, and opportunities for improvement when it comes to phone calls. Consistency across call centers, physical locations, and automated services is critical.

Get A First Hand Look With Video

Competitor Mystery Shopping

Keep eyes on the competition. Gain insight on products, experiences, and marketing from competing organizations and companies with the help of skilled evaluators.

Get To Know Your Competition

Voice of the Customer

Understand the emotional side of the customer journey. We’ll gather opinions and feelings from your actual customers to gauge their experience and reaffirm your investment in customer satisfaction.

Spend More Time Getting To Know Your Customers

CustomerOptix

Combine any or all of our customer experience services into the small business scale that’s right for you. Pick from our pre-populated industries, set your frequency, and sit back and wait for the results to come in.

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Simplified Data Reporting

With any Customer Experience solution, you’ll receive a comprehensive report. Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it.

Online Reputation Management

Brand Management Where It Matters Most

With multiple platforms, competitive content space, and ever-changing best practices, managing your brand online can be exhausting. We make it easy. IntelliShop will monitor reviews and engage with customers. We can also set up a social listening framework that protects your brand, measures communication efforts, and provides insights for ideation.

Review Tracking & Management

When your customers talk, future customers are listening. We’ll monitor your reviews, respond to customers and quickly address concerns — ultimately improving your local SEO ranks and increasing retention and revenue.

Take Charge Of Your Reviews Today

Social Media Listening

What do people really think about your brand? We will help you never miss the most powerful and impactful conversations, all in real time, across 10 social networks, 150 million websites, and fully integrated visual listening. We will show you what to do with that information and how it can positively impact your business.

Make Sure You Know What People Really Say About Your Brand

Social Media Engagement

Increase brand awareness, improve brand sentiment and get engaged with your followers by identifying social media posts and comments your brand should acknowledge and act on. Whether it’s creating brand loyalty or diffusing a possibly volatile comment, our expert response team has you covered.

Let's Engage With Your Followers And Start A Conversation

Crisis Management & Alerts

When your online reputation takes a turn, IntelliShop will coach you through. We'll execute a real-time monitoring process to address the crisis, while helping you strategically navigate the next steps and recover your brand reputation.

Don't Let A Crisis Ruin Your Brand

Competitive Intelligence

Stay ahead of the pack. We can also monitor your competitors’ online presence – evaluating review ratings, social media mentions, influencer partnerships and brand sentiment – in order for you to develop stronger, more effective marketing campaigns.

Gain Deeper Intelligence On Your Competition And Their Customers

Identify Influencers

Influencers can help you reach an audience you have not yet tapped into to gain new customers. We can find, vet and provide the best influencers recommended for brand partnerships that can increase your awareness, attract new customers and generate sales.

Content Collection (UGC)

Our unique social listening solution includes visual listening that curates images published by social media users and repurposes them as brand content. With increased authenticity, these images increase customer loyalty and cut out the guesswork on what you should post next.

Actionable Insights

Cut out the guesswork when it comes to data. We’ll gather, interpret, and explain what your online reputation data means so you can put that information (and your time) to good use.

Brand Standards & Compliance

Protect Your Brand

You’ve invested a lot into your brand. We’ll help it work even harder. Partner with IntelliShop to reduce loss, prevent fraud, ensure consistency, and maintain compliance at every opportunity.

Loss Prevention and Brand Compliance

Don’t lose sleep cross-checking reports. Our audit outlines inventory and non-inventory based opportunities to prevent loss and protect sales, as well as practical systems to address any identified issues.

Stop Preventable Loss and Ensure Brand Compliance

Franchise Compliance & Royalty Assurance

With multiple locations and decentralized teams, franchising leaves many business owners anxious about inaccurate reporting. We’ll monitor what you can’t. Our program identifies, addresses, and prevents the most common types of abuse.

Don't Fall Victim to Franchise Theft

Brand Compliance Auditing

Gain the independent insight necessary to make sure your company and employees play by the rules. Our audit evaluates whether the appropriate regulations and guidelines are in place and actively maintained.

Use Certified Investigators to Guarantee Compliance

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Ready to set a new standard for customer experience? Let’s get started.

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Setting A Higher Standard

When it comes to holistic customer experience improvement, we see things differently. We blend our three areas of expertise: Online Reputation Management, Customer Experience, and Brand Standards and Compliance into a custom solution centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you capitalize on your potential.

Explore Our Approach