Mystery Shopping
Mystery shops let you experience exactly what it’s like to do business with you - through your customers’ eyes. Individual reports are provided following each interaction, and then we crunch the company-wide data into deep-dive analytics, and our advisory services team helps you drive best practices and improvement.
Learn MoreCompetitive Intelligence
Our unique approach to competitor evaluations will show you exactly where, and why, you stack up against the competition in the areas that are most important to you Then we'll develop and launch a strategic plan with you to maintain those areas where you lead, and improve & jump ahead where you don't.
Learn MoreVoice of the Customer
Understand the emotional and subjective side of the customer journey at every touchpoint, using feedback from actual customers. We will show you how to use that data to drive continuous improvement.
Learn MoreData With Meaning
We'll gather an incredible amount of data, report it per your requirements, and analyze it on a large scale to advise your corporate team on how to drive best practices, improvement, and show a positiive ROI for your investment. And we can prove the ROI for your investment in these services - guaranteed.
Learn MoreIntelliShop for Small Business
Are you a small business owner/operator who want to understand & improve service and sales, but don’t want to commit to lengthy contracts, high minimum spend, etc.? CustomerOptix is our on-demand solution that lets you setup & launch a program in just 10 minutes or less, with no minimum spend or contractual requirements.
Learn MoreHow Kindness Can Create a Better Overall Customer Experience
A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...
Why Emotion Matters in the CX Journey
Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...
The Importance of Bringing Digital and Customer Experiences Together
In our new normal environment customers’ expectations are higher than ever before, and many businesses are challenged with how to deliver an exceptional customer experience through the numerous communications channels now available. Customers can also engage with businesses...
