Customer Experience & Mystery Shopping

What’s it really like to be your customer? Get objective, first-person feedback you need to measure & improve your customer experience with mystery shopping. With more than 800,000 verified evaluators, compliance auditors and panelists, providing coverage in over 18,000 cities across the U.S. and Canada, and 180 international countries, we provide the right person, at the right place, at the right time to support and ensure every project is a success.

Mystery Shopping

It’s more important than ever to deliver exceptional customer experiences when people visit your physical locations or engage with you in other ways. We’ll incorporate best practices in our custom program design and help you raise the bar on service delivery across phone, digital, and physical locations.

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Competitor Mystery Shopping

Don’t just shop your competitors. Understand exactly where you win, and why, and where they outperform you, and most importantly specifically why this is happening and how you can fix it.

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Voice of the Customer

Understand the emotional side of the customer journey at every touch-point using feedback from actual customers. We will show you how to use that data to drive continuous improvement.

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Simplified Data Reporting

With any Customer Experience solution, you’ll receive a comprehensive report. Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it.

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IntelliShop for Small Business

Now small business owners have access to the same customer experience evaluation/improvement services that large organizations have, in a secure, self-serve web portal.

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