Competitor Mystery Shopping

See Inside The Competition

Do you really know why customers choose your competitors and not you? You know who your competition is, but what you probably don’t know is exactly what they do better, or worse, than you, and, most importantly, you don't know why.

Most competitive mystery shopping programs simply tell you topline customer experience data about your competition, which, while nice to know, doesn't let you develop and employ strategies to actually beat them and win customers over to your side. Our programs are uniquely designed, custom to each client, to bring you data that will identify exactly what you'll need to do to win. Don't believe us? We'll connect you with our client who made a $50 million CapEx improvement bet on our research - and then proved that it worked.

What to Expect from Competitor Mystery Shopping

When done properly, intelligently, and with a commitment to improvement, competitor mystery shopping you get competitive knowledge and a plan of attack. It is a fact-based and 100% unvarnished look at the company down the road. It is the single best way to understand what they do, how they do it, and how it’s received. There’s no guesswork. It’s all proven in the data.

You get a live and “in person” look at the experience that your competition provides their customer.

Get Data On Your Competitors

Your competitors are active, but what is it they do that works? You can't send teams in to scrutinize, analyze, or dig up what makes them work...or can you... What if you could send in your own personal team of investigators?

Our team of shoppers goes in, buys, and leaves all the while documenting the information that you need to march towards success. Get data. Get Answers. Get a Plan.

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Benefits of Competitor Mystery Shopping

Ideas for Customer Experience Improvement

Seeing what others do well is a great way to improve. When you see what draws people to your competition, you will learn where you can make specific improvement. Are they more attentive? Is their communication better? Is their layout more optimized? These questions can all be answered and shown directly to you, allowing you to take what works and make it better.

A Hidden Look at the Competitions’ Customer Experience

Everyone likes the image of having a vast network of spies who gather dirt on the enemy. But what if that network existed and was able to go out at your discretion? With mystery shopping agents across the United States ready to go, you can find out what works in any location. See what the competition does well anywhere, anytime, straight from the customer’s perspective.

Understand the Competitions Advantage

Everyone has a choice. But when it comes to your brand, why would someone choose anything other than you? Our wide network of certified mystery shoppers will go in, investigate, record and report back. You will learn the experience straight from the customer’s perspective and if you pair it with video mystery shopping, you’ll see it all in HD.

Get a Plan to Improve Your Customers’ Experience

All the mystery shopping data in the world is useless unless you can use it to take dedicated and decisive action. We will make sure you’re getting more than data. You’re getting a plan for improvement. IntelliShop works to make sure you understand what the data means and how to use it to improve. We help you create a real and effective plan of action to help your business excel.

What Makes IntelliShop the Best

Extensive Experience Means Better Guidance

Our experience allows us to provide guidance and consultation on how to get the largest ROI from your program. We take you from A to Z with a customized and laid out plan that fits your needs and your customers’ experience. We make sure your customer experience solution fits you.

We Can Measure both Macro and Micro

IntelliShop can draw a direct line on both overall ROI, as well as store-by-store performance to such important metrics as sales and profit improvement, as a direct result of our work for you. We can also provide analytics to other important KPI’s you may have.

Unparalleled Industry Experience

This provides a deep understanding of what is required of evaluators to conduct these programs and how to coach them on your specific requirements. Get guidance on how to get the largest ROI from your program and see how mystery improves your store’s performance.

Certified Team of In-House Experts

All of our scheduling programs are completed by our in-house team. We do not utilize any third party or outsourced providers to handle any aspects of evaluator recruiting, scheduling, certification, or contact. This means we maintain a tight control of what we provide for you.

Get an Inside Look at the Competition

What makes them so good? Where are they missing out? What is it about them that causes customers to go there? We're going to find out. Fill out the form and let's see how IntelliShop can help.

Whether it's looking at how their checkout process differs from yours, how their staff greets and treats the customer, or how their products are laid out and priced, our evaluators will get you the information you need.

Let's Get Started

Time-Saving Programs

IntelliShop is great at helping us adjust along the way. They have been super helpful. It has been such a huge help, and will only continue to get better. The amount of time the program has saved us has been unfathomable.