Competitor CX Intelligence

See Inside The Competition

Do you really know why customers choose your competitors and not you? You know who your competition is, but what you probably don’t know is exactly what they do better, or worse, than you, and, most importantly, you don't know why.

Most competitive mystery shopping programs simply tell you topline customer experience data about your competition, which, while nice to know, doesn't let you develop and employ strategies to actually beat them and win customers over to your side. Leverage proprietary methodology that provides insights on how you directly compare to your competition in key consumer categories that impact decision making and brand loyalty. Identifying the KPI’s which influence win rates allows you to focus on areas that will significantly impact the improvement of your CX and service differentiation compared to your competition.

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What to Expect from Competitive CX Intelligence

When done properly, intelligently, and with a commitment to improvement, competitor CX intelligence collected through mystery shopping, surveys and benchmarking analysis, provides detailed and actionable insights on your competition. It is a fact-based and 100% unbiased view and is the single best way to understand what they do, how they do it, and how it’s received.

You get a live and “in person” look at the experience that your competition provides their customer.

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Ideas for Customer Experience Improvement

When you see what draws people to your competition, you will learn where you can make improvements.

These questions can all be answered and shown directly to you, allowing you to take what works and make it better.

competitor mystery shopping customer experience evaluations

A Look at the Competitions’ Customer Experience

With mystery shopping evaluators across the United States ready to go, you can see what the competition does well anywhere, anytime, straight from the customer’s perspective.

competitor mystery shopping customer experience intelligence

Intelligence at Your Fingertips

With a field network of over 800,000 certified mystery shopping evaluators at your disposal, we can send evaluators in to investigate, record and report back. All of this is available in real-time through our software dashboard.

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Get a Plan to Improve Your Customers’ Experience

Have a real and effective plan of action created for you based on your unique needs and capabilities.

800 Commercial Drivers Share Their Opinion

Pilot Flying J LLC, the largest operator of travel centers and travel plazas in North America, needed to gain an understanding of the customer expectations of professional commercial drivers. Before engaging, Pilot Flying J was losing market share to their competition with professional drivers. See how they turned it insights into action including:


Investment in Facilities


In Driver Loyalty Signup


In Travel Center Fuel Sales

Download This Case Study
customer experience mystery shopping case study

The entire team has been great to work with!


IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners that we work with.


Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.

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