Mystery Shopping Programs

Improve your brand image and increase ROI with Customer Experience Evaluations

Leverage the largest network of evaluators in the industry to gain an unbiased understanding of your customer experience strengths and weaknesses. With over 800,000 verified evaluators in North America, IntelliShop has the manpower to conduct mystery shops across hundreds, or even thousands of locations to ensure a consistent experience for your customers.

Whether your experience is online, in-person, or a hybrid, IntelliShop can craft a tailored CX evaluation program to identify and improve the aspects of your business with the most impact on your bottom line. Both our in-house team of experts and the evaluators in our network have knowledge in all business verticals including retail, restaurants, automotive, and more.

When we launch your CX evaluation program, the work doesn’t end there. We develop an ongoing cadence for measurement and improvement and provide your team with actionable recommendations for continued success.

expert mystery shopping service provider

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Call: 419-931-8084

onsite mystery shopping services

Onsite Mystery Shopping

Brick and mortar stores allow customers to form real life relationships with your brand, but the in-person experience and expectations are much different now. With onsite mystery shopping services you will get proven solutions with a custom-designed program, to ensure you are meeting those.

  • Get improvements to the customer’s experience with your brand
  • Understand your competitive advantage
  • Get more than just data. Get a plan
  • See the effectiveness of your training
online digital mystery shopping services

Digital Mystery Shopping

Digital mystery shopping is about the entire online customer journey. From the first touchpoint through repeated purchases, what are the CX drivers causing customers to return again and again, or abandon and go to a competitor? Mystery shopping your digital experience will improve it by:

  • Understanding the ideal navigation structure of your website
  • Determine the reason for cart abandonment
  • Ensure brand messaging is uniform from start to finish
  • Improving cross selling strategies and product upsells

video mystery shopping company

Video Mystery Shopping

Video mystery shops capture real customer interactions as they happen. So you and your team can see and hear exactly what it’s like to experience your brand through your customer’s point of view. It’s the best way to monitor and measure the actual experiences against your benchmarks, in order to take associate performance to the next level. When you partner with IntelliShop, you’ll receive:

  • Reality-driven feedback and actionable insights
  • Content for best practice videos
  • Access to our certified video evaluators and high-quality video equipment
telephone mystery shopping company

Telephone Mystery Shopping

Phone calls are increasingly important for engaging new and existing customers, as they are often the first experience with your brand. IntelliShop helps ensure your contact centers, physical locations, and automated phone services are working well, making a great first impression, and moving customers through your sales and service processes. The moment that phone is answered, the customer on the other end is deciding if they want to choose you or your competition. IntelliShop can help you:

  • Provide a SWOT for your phone call sales and service processes
  • Get consistency across call centers
  • Learn how physical locations react to phone calls
  • Test the real effectiveness of your automated phone services

Unparalleled Industry Experience

Our experience provides a deep understanding of what brands must do to ensure success with mystery shopping programs. Get guidance on how to get the largest ROI from your program and see how it improves your stores' performance.

Proprietary Shopper Panel and Execution

We have the largest panel in the industry with more than 800,000 verified independent evaluators. Not only can we get everywhere you need us to be geographically, but we can do it with the right person, at the right time, with appropriate rotation.

Certified Team of In-House Experts

One reason we've won MSPA's Shopper Choice Company of the Year for six consecutive years is that we do not use any outsourced providers for any aspects of evaluator recruiting, scheduling, certification, or contact. We maintain tight control of this critical quality process.

We Serve the Client Above All Else

Our Client Services Teams have more than 50 years' collective experience in our industry. We provide you with a dedicated, tenured, in-house team that will oversee & ensure the success of your program. We'll never just hand off data, we'll bring insights, meaning & partnership.

QSR Increases Sales Through Customer Experience Reporting

An industry leading chain of more than 2,200 quick-serve restaurants had the need to gain immediate visibility and a thorough understanding of their customer experience.


Additional Sales


Same Store Sales Year Over Year

Download This Case Study
quick serve restaurant customer experience case study

We have been extremely pleased with the program and support we have been receiving from IntelliShop.

Micro Center Stores logo

IntelliShop’s COVID-19 Compliance Check and Greeter Services are instrumental in the successful execution of our health and safety requirements. Our high IntelliShop Audit scores provide us the confidence in our stores ability to pass any external audits conducted by local health, safety, labor, or other agencies, while at the same time creating an environment that promotes a safe shopping experience for our customers.

Micro Center Stores

IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners that we work with.


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