Simplified Data Reporting

Data Driven Insights Increase Revenue

Customer Experience programs bring you detailed information about a customer’s experience as if you were actually there. But that is where most stop. IntelliShop goes beyond mere data collection by helping you understand what it means and how to use it to improve. We help you create real and effective plans of action to help your business go from good to great.

With any Customer Experience service, our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it. Our experts will work with you to make sure your custom solution fits your needs and provides unparalleled measurement.

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Benefits of Simplified Data Reporting

Our evaluators will analyze the experience across all the entire customer journey. We take the data and analyze it to let you how to take your customer experience from good to great. You deserve quick, actionable data. We aim to help you get it.

  • Access to real-time reporting
  • Customized dashboard based on your KPI’s
  • Insights into action recommendations
  • Competitor intelligence
experienced customer experience experts

Unparalleled Industry Experience

We conduct more than 200,000 retail sales, service, phone, internet and audit evaluations annually. This provides a deep understanding of what is required of evaluators to conduct these programs and how to coach them on your specific requirements.

customer experience analytics and plan

Analytics Only Work if You Know How to Use Them

You have your unique KPIs to evaluate success for every function in your business. But your data is meaningless without direction. We use our experience to show you the path to success by working with you collaboratively to make a measurable positive impact to your KPIs.

simple customer experience solutions

Simple Methodology Means Better Results

Data driven results provide a clear understanding of the specific actions to be taken to improve performance. With IntelliShop we can correlate results to financial performance to show that certain actions are tangibly tied to financial metrics.

client focused customer experience solutions

We Serve the Client Above All Else

At IntelliShop, our Client Services Teams have more than 50 years of collective experience in our industry. We provide you with a dedicated, tenured, in-house team that will oversee and ensure the success of your program.

A Better Customer Experience Means More Shoppers for Grocery and Convenience Store

A large grocery and convenience store, operating 400+ locations approached IntelliShop to identify how to improve the customer experience within their stores. The company was focused on improving department interactions, personalizing the experience, and speed of service (while maintaining a positive interaction). The results of this program included:


Year-Over-Year Scores


Growth in Happy Shoppers


Improvement of Lowest Performing District

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grocery store customer experience solutions

IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.


We have been extremely pleased with the program and support we have been receiving from IntelliShop.


IntelliShop offers the most reliable and highly detailed shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner.

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