Loss Prevention

Retail theft costs U.S. companies nearly $50 billion/year, and restaurants lose as much as 7-10% of their sales to theft. Our team of experienced professionals provide loss prevention outsource services, audits, training, resolution, and more.

Learn More About Loss Prevention

Franchise Compliance & Royalty Assurance

The challenges of running a profitable franchise organization are many. To assure compliance with franchise agreements and accurate reporting, independent audits of franchisees must be done on a consistent basis. Our team of experienced investigators has saved clients millions of dollars.

Learn More About Franchise Compliance & Royalty Assurance

Brand Compliance Auditing

Large organizations have numerous company policies, directives and regulations that must be complied with, across a distributed, remote footprint. Our panel of experienced, certified auditors deliver independent objective evaluations of the level of compliance, along with recommendations for corrective measures if needed.

Learn More About Brand Compliance Auditing

Watch the Webinar: A Disruptor's Approach to Loss Prevention

Following a year that turned tailwinds into headwinds, trying to assess the path forward can seem daunting, but taking a disruptor approach to Loss Prevention may be more important now than ever.

“To be a disrupter is to create a product, service or way of doing things which displaces the existing market leaders… Disruptors are generally entrepreneurs, outsiders, and idealists rather than industry insiders…”

What do Albert Einstein, The National Retail Security Survey, $100 Billion, and The Harvard Business Review Have to Do With Loss Prevention?

Download this free whitepaper and discover:

  1. Key findings of the 2020 NRS Survey.
  2. How to think and get “smaller” in your approach to preventing loss.
  3. The “Clear Thinking Group” approach to identifying and solving issues
  4. Case studies demonstrating millions in shrink & revenue improvement on dramatically smaller resource and expense spend.
  5. How to think like or be able to identify leaders who are disruptors.

How Kindness Can Create a Better Overall Customer Experience

A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...

View Article

Why Emotion Matters in the CX Journey

Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...

View Article

The Importance of Bringing Digital and Customer Experiences Together

In our new normal environment customers’ expectations are higher than ever before, and many businesses are challenged with how to deliver an exceptional customer experience through the numerous communications channels now available. Customers can also engage with businesses...

View Article