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Showing entries tagged Mystery Shopping
Mystery Shopping Insights
Weighing the Pros and Cons of Mystery Shopping During the Holiday Season
Between the droves of shoppers and the thrill of the hunt for the best deals, any notion of customer experience can sometimes take a back seat for retailers during the busy holiday season. Because Black Friday and the days leading up to the holidays typically aren’t designed for...
Mystery Shopping Insights
Why Mystery Shopping Programs Go Stale
Mystery shopping is a great way to gauge customer experience. Shoppers are deployed to objectively evaluate their experience and report their observations. Their feedback is then used to create rewards programs, validate practices, train associates, and improve the customer...
Mystery Shopping Insights
IntelliShop ― Named a Best Mystery Shopping Company
When it comes to mystery shopping companies, you want to make sure you’re working with a reputable company that is known in the marketplace. Not only is IntelliShop a Better Business Bureau accredited business with an A+ rating, but we’ve also been lucky enough to have the...
Mystery Shopping Insights
Does Your Mystery Shopping Company Practice What They Preach?
The ultimate goal of a mystery shopping company is to improve customer experience. Consider the irony: While your mystery shopping company may, in fact, help improve the experience of your customers, you, as their customer, have a poor experience working with the mystery...
Mystery Shopping Insights
What You Should Never Do With A Mystery Shopping Report
Mystery shopping is the best way to understand your business from your customers' point of view. It allows you to understand how your customers experience your brand and see your business from all angles. The purpose of a mystery shopping program can range from ensuring your...
Mystery Shopping Insights
How Frequently Should I Shop My Business?
When a small business owner is considering a mystery shopping program, one of the first questions they typically ask themselves is, “how frequently should I mystery shop my business?”. There is no “one size fits all” answer, and some providers may simply tell you, “more”! We...
Mystery Shopping Insights
How To Select A Mystery Shopping Company
Organizations often ask, “How do we know if this is a viable company?” when interviewing mystery shopping companies. There are many different factors organizations should take into consideration when making their decision. The biggest factor for many, unfortunately, is money....
Mystery Shopping Insights
The Making of an Effective Mystery Shopping Questionnaire
Intellishop exists to help our clients see their business through the eyes of their customers, and in so doing, find a road map to improvement. At the most basic level, our process can seem simple and easy. We send mystery shoppers to our clients’ businesses, have them gather...
Mystery Shopping Insights
Post Training Strategies: Use Mystery Shopping to Know What’s Sticking.
Well trained employees are clearly a major priority for American companies. In 2016, U.S. employers spent more than $70 billion on employee training programs, and more than 40% of that training involved an instructor working with employees individually or in a group setting. For...
Customer Service Insights
Blackout Dates
As the holiday season is now in full swing, you may be communicating to your Client Services Manager that mystery shoppers should not evaluate your locations on specific days. Your employees simply cannot be evaluated when they are at home with their families (whether gathered...
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