Every business has room to grow, but it can be hard to know where to start. IntelliShop has the programs and experience to help you go from good to great.Contact Us
IntelliShop for Small Business
You’re known for being nimble and resourceful with your small business. CustomerOptix, our small-scale business customer experience platform, is designed with you in mind. Package IntelliShop’s powerful services into the self-serve scale and frequency that’s right for you.
Gather and interpret real data from your audience: online, onsite, by phone, video, or surveys. Build your own program with the right mix of mystery shopping and customer evaluations. Pick from our pre-populated industries, set your frequency, and sit back and watch the results come in. You control the services, frequency, and locations. Scale up when you’re ready, scale down if needed. No minimums. No contracts. Start or stop any time.Contact Us
Perfect for smaller companies looking to:
- Test out the world of customer experience services
- Execute a DIY-style program within the IntelliShop brand and reputation
- Start a small-scale or seasonal customer experience program
- Try a short-term, contract-free series of services
- Incorporate mystery shopping (onsite, digital, phone, and video) and/or surveys
Understand Your Customer
What’s it really like to be your customer? Get the objective, first-person feedback you need to improve and monitor your brand. Our independent evaluator panel is 1.2M strong and the most experienced in the industry.
Onsite Mystery Shopping
Think undercover boss — customer style. We work with experienced evaluators who match your target demographic and send them into your locations to participate in and document specific components of the customer experience.
Digital Mystery Shopping
More effectively evaluate your digital experience. Experienced evaluators engage with your website presence and provide a detailed report on what’s working and what’s ready for improvement.
Video Mystery Shopping
Experience all the benefits of mystery shopping with critical first-hand footage and audio from a customer’s point of view. This footage is perfect for follow-up training and employee reviews.
Telephone Mystery Shopping
We’ll identify strengths, weaknesses, and opportunities for improvement when it comes to phone calls. Consistency across call centers, physical locations, and automated services is critical.
Competitor Mystery Shopping
Keep eyes on the competition. Gain insight on products, experiences, and marketing from competing organizations and companies with the help of skilled evaluators.
Voice of the Customer
Understand the emotional side of the customer journey. We’ll gather opinions and feelings from your actual customers to gauge their experience and reaffirm your investment in customer satisfaction.
Combine any or all of our customer experience services into the small business scale that’s right for you. Pick from our pre-populated industries, set your frequency, and sit back and wait for the results to come in.Learn More
Simplified Data Reporting
With any Customer Experience solution, you’ll receive a comprehensive report. Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it.
Online Reputation Management
Brand Management Where It Matters Most
With multiple platforms, competitive content space, and ever-changing best practices, managing your brand online can be exhausting. We make it easy. IntelliShop will monitor reviews and engage with customers. We can also set up a social listening framework that protects your brand, measures communication efforts, and provides insights for ideation.
Review Tracking & Management
When your customers talk, future customers are listening. We’ll monitor your reviews, respond to customers and quickly address concerns — ultimately improving your local SEO ranks and increasing retention and revenue.
Social Media Listening
What do people really think about your brand? We will help you never miss the most powerful and impactful conversations, all in real time, across 10 social networks, 150 million websites, and fully integrated visual listening. We will show you what to do with that information and how it can positively impact your business.
Social Media Engagement
Increase brand awareness, improve brand sentiment and get engaged with your followers by identifying social media posts and comments your brand should acknowledge and act on. Whether it’s creating brand loyalty or diffusing a possibly volatile comment, our expert response team has you covered.
Crisis Management & Alerts
When your online reputation takes a turn, IntelliShop will coach you through. We'll execute a real-time monitoring process to address the crisis, while helping you strategically navigate the next steps and recover your brand reputation.
Stay ahead of the pack. We can also monitor your competitors’ online presence – evaluating review ratings, social media mentions, influencer partnerships and brand sentiment – in order for you to develop stronger, more effective marketing campaigns.
Influencers can help you reach an audience you have not yet tapped into to gain new customers. We can find, vet and provide the best influencers recommended for brand partnerships that can increase your awareness, attract new customers and generate sales.
Content Collection (UGC)
Our unique social listening solution includes visual listening that curates images published by social media users and repurposes them as brand content. With increased authenticity, these images increase customer loyalty and cut out the guesswork on what you should post next.
Cut out the guesswork when it comes to data. We’ll gather, interpret, and explain what your online reputation data means so you can put that information (and your time) to good use.
Brand Standards & Compliance
Protect Your Brand
You’ve invested a lot into your brand. We’ll help it work even harder. Partner with IntelliShop to reduce loss, prevent fraud, ensure consistency, and maintain compliance at every opportunity.
Brand Standards & Compliance
Our independent review goes beyond traditional brand factors like consistency in logos and fonts. This evaluation looks at experiential consistency from field audits and price checks to partnership compliance and integrity assessments.
Don’t lose sleep cross-checking reports. Our audit outlines inventory and non-inventory based opportunities to prevent loss and protect sales, as well as practical systems to address any identified issues.
Franchise & Royalty Assurance
With multiple locations and decentralized teams, franchising leaves many business owners anxious about inaccurate reporting. We’ll monitor what you can’t. Our program identifies, addresses, and prevents the most common types of abuse.
Gain the independent insight necessary to make sure your company and employees play by the rules. Our audit evaluates whether the appropriate regulations and guidelines are in place and actively maintained.
In-Depth Data Analysis
Brand Standards and Compliance solutions output hundreds of new data points – perfect, if you know what to do with it. Our strategic analysis ensures you have a holistic view of your data and it’s presented in a way that’s easy to understand and helpful for making decisions.
Ready to set a new standard for customer experience? Let’s get started.Contact Us
Setting A Higher Standard
When it comes to holistic customer experience improvement, we see things differently. We blend our three areas of expertise: Online Reputation Management, Customer Experience, and Brand Standards and Compliance into a custom solution centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you capitalize on your potential.Explore Our Approach