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Showing entries tagged Loss Prevention and Compliance
Loss Prevention and Compliance Insights
How To Prevent Potential Loss From BOPIS
It’s no secret the past year has accelerated the need for businesses to seamlessly integrate the online shopping experience with in-person fulfillment. But has the need for speed accidentally led to an increase in loss? According to Forter, BOPIS fraud increased 55% YoY in the...
Loss Prevention and Compliance Insights
Three Tactics Retailers Can Implement Now to Protect Against Cyber Retail Theft
In November the national retail federation released its forecast for holiday season retail sales, expecting growth of 3.6% to 5.2% in 2020, reaching between $755.3 billion and $766.7 billion. E-commerce sales are expected to continue to grow and is expected to make up a...
Mystery Shopping Insights
How Frequently Should I Shop My Business?
When a small business owner is considering a mystery shopping program, one of the first questions they typically ask themselves is, “how frequently should I mystery shop my business?”. There is no “one size fits all” answer, and some providers may simply tell you, “more”! We...
Customer Experience Insights
What Are Your Competitors Up To?
How do customers decide to do business with you versus your competitors? The answer is simple -- experience. They give both of you a try; then decide which business they’ll be loyal to in the future. In determining a favorite, customers balance a comparison of: 1. Price 2....
Loss Prevention and Compliance Insights
When You Need To Know It’s Right...Right Now!
Everything a business does plays a role in how a customer experiences their brand. For a business to meet a customer’s expectations - there are a multitude of factors that need to be set in place, at all times. See, customer experience goes far beyond if your customer was...
Customer Experience Insights
Best Practices for Measuring Your Retail Customer Experience
How Customer Satisfaction Surveys and Mystery Shopping Program Can Work Together. By Chris Denove, Senior VP, Research & Analytics As a general rule, customer satisfaction surveys are a great way to understand how your customers subjectively “feel” about their experience...
Loss Prevention and Compliance Insights
How Strategic Upselling Can Increase Your Bottom Line
How Strategic Upselling Can Increase Your Bottom Line Upselling in restaurants can be a touchy topic, teasing operators with increased sales and profits, but presenting potential perils to the customer experience. No one likes to be given the hard-sell when they're just out to...
Customer Service Insights
Baseball Isn't The Same
Its spring -- one of the most beautiful seasons of the year. Spring means a lot for sports – the Final Four, the Masters, the NHL Finals, and finally the opening of baseball season. That’s why I’d like to talk about baseball. Rangers Ball Park – Arlington, Texas. It’s the...
Loss Prevention and Compliance Insights
Did you jump start your sales in January?
Did you "Jump start your sales" in January? If you did -- great! So you tried to focus on a suggestive selling campaign and it worked - maybe a little, maybe a lot. If it was just a little, what went wrong? You focused on suggesting a specific product that complements another....
Customer Focus Insights
Thieves In Florida Provide A Better Customer Experience
An article in this week's Time Magazine describes how thieves are using more sophisticated techniques and technology for identity theft. They steal ATM account numbers and PIN codes, then create new ATM cards and withdraw thousands of dollars from customers' accounts in a short...
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