Talk Shop and Industry News

Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.


Showing entries tagged Customer Experience

Customer Experience Insights

How Kindness Can Create a Better Overall Customer Experience

A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...

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Customer Experience Insights

Why Emotion Matters in the CX Journey

Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...

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Customer Experience Insights

The Importance of Bringing Digital and Customer Experiences Together

In our new normal environment customers’ expectations are higher than ever before, and many businesses are challenged with how to deliver an exceptional customer experience through the numerous communications channels now available. Customers can also engage with businesses...

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Customer Experience Insights

Restaurants Embrace New Technology Solutions to Meet Consumer Demand

With staff shortages impacting restaurants across the country, business owners are turning to technology solutions including tableside tablets, self-ordering kiosks and even robots to meet the increased consumer demand. Embracing Technology Solutions Pre-pandemic, several...

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Customer Experience Insights

How to Manage Labor Shortages this Summer

In the restaurant and retail industry today, good people are hard to find and harder to keep. Even prior to the pandemic, recruitment and retention have long been major pain points for owners and operators. So how do you manage in a market with a labor shortage? Cross-train...

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Customer Experience Insights

3 Ways to Improve the Buy Online Pick-Up In Store (BOPIS) Customer Experience

Are your stores primed to compete with Amazon’s “Buy Online Pick-up In Store” (BOPIS) service? In 2019, Business Insider reported that 68 percent of consumers “click and collect” as an increasing number of brick-and-mortar retailers offer this service. But last year, by late...

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Customer Experience Insights

6 Ways to Minimize Customer Churn

We've discussed how to find the source of customer churn. Figuring out the source of churn is the easy part. When it comes to actually minimizing the churn, that’s where the hard work comes in. There is a theme to understand before we dig into the nitty-gritty. You have to be...

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Customer Experience Insights

What is Customer Churn and How to Identify Its Source

If you’re a business that is starting out, scaling, growing, or even simply maintaining customer churn is something you need to look at and evaluating at every step. It’s something that is, in fact, so important to manage and look at that realistically you should keep an updated...

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News Insights

IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)

Hi Shoppers, THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the SIXTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer...

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Customer Experience Insights

Customer Experience Matters Even More Now: 6 Steps to Make it Work

I called a popular restaurant in Chicago today, to make a reservation for dinner during my family’s annual trip there, coming up in December (we’re very much hoping to still do it this year). The person who answered responded with, “We’re not taking reservations for then yet...

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IntelliShop offers the most reliable and highly trained shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner.