IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)
THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the SIXTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer experience advisory firm for our clients that we can be.
We strive to take exceptional care of you as well, providing a wide variety of shops, offering the highest levels of pay possible, paying you on time, providing objective feedback, and being available when you have questions or concerns about us. I don’t have to tell you that the past year has been very difficult, but your unwavering commitment to doing your work during this pandemic is worthy of its own award.
Our clients appreciate that you’re still willing to be out there, in-store when they request it, to provide them with the feedback they seek in order to understand and improve their customers’ experience. It’s more important to them than ever.
Receiving this award is validation for our Scheduling Teams of the hard work they do and the passion with which they do it, and knowing you think so much of them makes their job very fulfilling.
Please stay safe, stay positive, and THANK YOU again, from all of us.
Founder & Chief Client Officer
How Kindness Can Create a Better Overall Customer Experience
A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...
Why Emotion Matters in the CX Journey
Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...
The program is going fantastic!
The program is going fantastic! Everything is going as planned. We love working with the entire team and couldn’t ask for a better partnership.