IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)

Hi Shoppers,

THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the FIFTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer experience advisory firm for our clients that we can be.

We strive to take exceptional care of you as well, providing a wide variety of shops, offering the highest levels of pay possible, paying you on time, providing objective feedback, and being available when you have questions or concerns about us. I don’t have to tell you that the past year has been very difficult, but your unwavering commitment to doing your work during this pandemic is worthy of its own award.

Our clients appreciate that you’re still willing to be out there, in-store when they request it, to provide them with the feedback they seek in order to understand and improve their customers’ experience. It’s more important to them than ever.

Receiving this award is validation for our Scheduling Teams of the hard work they do and the passion with which they do it, and knowing you think so much of them makes their job very fulfilling.

Please stay safe, stay positive, and THANK YOU again, from all of us.

Sincerely,

Ron Welty

Founder & Chief Client Officer

Related Articles

3 Ways to Improve the Buy Online Pick-Up In Store (BOPIS) Customer Experience

Are your stores primed to compete with Amazon’s “Buy Online Pick-up In Store” (BOPIS) service? In 2019, Business Insider reported that 68 percent of consumers “click and collect” as an increasing number of brick-and-mortar retailers offer this service. But last year, by late...

Read Article

6 Ways to Minimize Customer Churn

We've discussed how to find the source of customer churn. Figuring out the source of churn is the easy part. When it comes to actually minimizing the churn, that’s where the hard work comes in. There is a theme to understand before we dig into the nitty-gritty. You have to be...

Read Article

Clients First, Always

IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.