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Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.


Showing entries tagged Customer Experience

Customer Experience Insights

Top Customer Experience Trends for 2020

How has your customer experience changed over the past couple years? While some areas of your customer experience strategy may have remained the same, others have surely changed as technology advances and expectations shift. In 2020, it will be more critical than ever to deliver...

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Customer Experience Insights

Mapping Your Customer Experience Ecosystem

Focusing on the linear customer journey is no longer enough in an age where companies now compete primarily on customer experience. Experiences are comprised of many relationships and processes, so it’s crucial to look at the entire connected landscape, or ecosystem. Coined by...

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Customer Experience Insights

Leverage Video Content to Improve and Measure Your CX Strategy

Video may have been around for some time, but it’s revolutionizing the customer experience for many customer-obsessed brands today. Visual communication, including best practice videos, video marketing materials, and video chat, not only helps teams across organizations...

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Mystery Shopping Insights

Weighing the Pros and Cons of Mystery Shopping During the Holiday Season

Between the droves of shoppers and the thrill of the hunt for the best deals, any notion of customer experience can sometimes take a back seat for retailers during the busy holiday season. Because Black Friday and the days leading up to the holidays typically aren’t designed for...

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Customer Experience Insights

Customer Experience Audit: 6-Step Process to Improve Retention, Increase Sales and Acquire Customers

In a competitive marketplace with virtually unlimited options, customer experience has become more important than ever before. According to Walker, it’s overtaken price and product as the key brand differentiator, with 62 percent of companies currently investing to meet the...

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Customer Experience Insights

How to Turn Passive Customers Into Passionate Followers By Closing the Customer Feedback Loop

The customer feedback loop is one of the most effective ways to understand your customers’ evolving needs and expectations. But simply gathering customer feedback isn’t enough. Closing the customer feedback loop can be an equally important part of the process. When customers...

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Customer Experience Insights

5 Non-Customer-Facing Departments That Impact Your Customer Experience

Customer experience shouldn’t be siloed to one role or department in your organization. In addition to customer-facing positions and frontline associates, your non-customer facing departments can have just as big an impact on your customer experience. It’s important to get all...

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Customer Experience Insights

How to Build Trust with Your Customers

Trust is one of the most important building blocks of any relationship, including the ones you have with your customers. From financial institutions like banks to trades like auto repair shops, virtually every industry is built on the foundation of trust. With endless options...

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Customer Experience Insights

How to Reduce Friction in Your Customer Experience

Between short attention spans and thin patience levels, it’s important for brands to focus on creating seamless customer experiences. Reducing customer friction can not only improve your customer experience, but also help increase sales and build brand loyalty. According to the...

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Customer Experience Insights

Generational Differences in Customer Experience Expectations

Today’s consumers expect a quality customer experience, but generational differences can present some challenges. Taking a one-size-fits-all approach to customer experience rarely works, as most brands have customers of all ages with varying expectations. In order to stay...

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