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Showing entries tagged Customer Experience
Customer Experience Insights
3 New Year’s Resolutions for Customer Experience Professionals
Every year, we make New Year’s resolutions, committing to them to varying degrees. Get in shape, read more, save money, the list goes on. Keep in mind, New Year’s resolutions aren’t just limited to things we want to change in our personal lives; they can also be aimed at...
Customer Experience Insights
Top Customer Experience Trends for 2020
How has your customer experience changed over the past couple years? While some areas of your customer experience strategy may have remained the same, others have surely changed as technology advances and expectations shift. In 2020, it will be more critical than ever to deliver...
Customer Experience Insights
Mapping Your Customer Experience Ecosystem
Focusing on the linear customer journey is no longer enough in an age where companies now compete primarily on customer experience. Experiences are comprised of many relationships and processes, so it’s crucial to look at the entire connected landscape, or ecosystem. Coined by...
Customer Experience Insights
Leverage Video Content to Improve and Measure Your CX Strategy
Video may have been around for some time, but it’s revolutionizing the customer experience for many customer-obsessed brands today. Visual communication, including best practice videos, video marketing materials, and video chat, not only helps teams across organizations...
Mystery Shopping Insights
Weighing the Pros and Cons of Mystery Shopping During the Holiday Season
Between the droves of shoppers and the thrill of the hunt for the best deals, any notion of customer experience can sometimes take a back seat for retailers during the busy holiday season. Because Black Friday and the days leading up to the holidays typically aren’t designed for...
Customer Experience Insights
Customer Experience Audit: 6-Step Process to Improve Retention, Increase Sales and Acquire Customers
Before you read, find out if you are a CX leader or could use some improvements within your customer experience programs with our CX Calculator. See Your Score! In a competitive marketplace with virtually unlimited options, customer experience has become more important than...
Customer Experience Insights
How to Turn Passive Customers Into Passionate Followers By Closing the Customer Feedback Loop
The customer feedback loop is one of the most effective ways to understand your customers’ evolving needs and expectations. But simply gathering customer feedback isn’t enough. Closing the customer feedback loop can be an equally important part of the process. When customers...
Customer Experience Insights
5 Non-Customer-Facing Departments That Impact Your Customer Experience
Customer experience shouldn’t be siloed to one role or department in your organization. In addition to customer-facing positions and frontline associates, your non-customer facing departments can have just as big an impact on your customer experience. It’s important to get all...
Customer Experience Insights
How to Build Trust with Your Customers
Trust is one of the most important building blocks of any relationship, including the ones you have with your customers. From financial institutions like banks to trades like auto repair shops, virtually every industry is built on the foundation of trust. With endless options...
Customer Experience Insights
How to Reduce Friction in Your Customer Experience
Before you read, find out if you are a CX leader or could use some improvements within your customer experience programs with our CX Calculator. See Your Score! Between short attention spans and thin patience levels, it’s important for brands to focus on creating seamless...
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