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Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.

Serving Up a Tasty Customer Experience

The restaurant industry is continuously evolving and updating technologies to provide the ultimate customer experience; however, even the fastest and most expensive technology cannot keep your customers coming back. According to UpServe, it’s crucial to improve customer...

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How to Turn Customers into Powerful Brand Advocates

Between ever-changing algorithms and a crowded marketplace, it can be easy for brands to get lost in the noise. This makes customer acquisition and retention challenging for even the most favorable brands. Brand advocates offer a solution to overcome these hurdles. What are...

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3 New Year’s Resolutions for Customer Experience Professionals

Every year, we make New Year’s resolutions, committing to them to varying degrees. Get in shape, read more, save money, the list goes on. Keep in mind, New Year’s resolutions aren’t just limited to things we want to change in our personal lives; they can also be aimed at...

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Top Customer Experience Trends for 2020

How has your customer experience changed over the past couple years? While some areas of your customer experience strategy may have remained the same, others have surely changed as technology advances and expectations shift. In 2020, it will be more critical than ever to deliver...

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How to Get Customer Feedback Without Asking the Customer

Customer feedback surveys are everywhere. They’re at the bottom of cash register receipts. They fill up your inbox. They’re how customer service calls end. According to Pew Research Center, as many as 82 percent of Americans make purchasing decisions based on customer feedback....

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Mapping Your Customer Experience Ecosystem

Focusing on the linear customer journey is no longer enough in an age where companies now compete primarily on customer experience. Experiences are comprised of many relationships and processes, so it’s crucial to look at the entire connected landscape, or ecosystem. Coined by...

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How to Harness Video to Improve Your Customer Experience

Video may have been around for some time, but it’s revolutionizing the customer experience for many customer-obsessed brands today. Visual communication, including best practice videos, video marketing materials, and video chat, not only helps teams across organizations...

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Mystery Shopper Recruitment Scam

Unfortunately, another scam has recently emerged. Scammers have purchased the website domain: intelli-shopp.com, and are posing as employees of IntelliShop to recruit and scam evaluators. If you have received an email from what looks like an IntelliShop team member, but has the...

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Weighing the Pros and Cons of Mystery Shopping During the Holiday Season

Between the droves of shoppers and the thrill of the hunt for the best deals, any notion of customer experience can sometimes take a back seat for retailers during the busy holiday season. Because Black Friday and the days leading up to the holidays typically aren’t designed for...

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Customer Experience Audit: 6-Step Process to Improve Retention, Increase Sales and Acquire Customers

In a competitive marketplace with virtually unlimited options, customer experience has become more important than ever before. According to Walker, it’s overtaken price and product as the key brand differentiator, with 62 percent of companies currently investing to meet the...

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Trusted Partner

IntelliShop offers the most reliable and highly trained shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner.