Talk Shop and Industry News

Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.

News Insights

Mystery Shopping Providers Associations Supports FTC’s Charges Against Fraudulent Mystery Shopping S

DALLAS, TX The Mystery Shopping Providers Association, the largest professional trade association dedicated to improving service quality using anonymous resources, supports the Federal Trade Commission’s recent action against Mystery Shop Link and the Tangent Group. Mystery Shop...

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News Insights

IntelliShop joins ICSA

Perrysburg, OH IntelliShop announced today that it has joined the International Customer Service Association (ICSA, www.icsa.com). Ron Welty, CEO of IntelliShop, said in an announcement, "IntelliShop has been an intensively customer-focused company since our founding in 1999,...

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News Insights

IntelliShop Owner comments on Shopping Scams

From The Wall Street Journal Small Talk Kelly Spors answers questions from readers about entrepreneurship Q: How can I find legitimate mystery-shopping jobs without fear of being scammed? A: It's wise to be leery. As mystery shopping becomes an increasingly popular way to earn...

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IntelliShop Offers New Phone Service to Clients

Perrysburg, OH IntelliShop announced today that it has enhanced its IntelliCallsTM service by providing clients with the capability of using locally-based evaluators with complete digital recording capabilities for their telephone evaluation programs. "We want to assure that...

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News Insights

IntelliShop forms The Benchmark Collaborative With Other Leading Mystery Shopping Companies

Perrysburg, OH IntelliShop and three other well-known mystery shopping companies announced a new era in mystery shopping today, with the formation of The Benchmark Collaborative, LLC. The Benchmark Collaborative (TBC) is a partnership between four recognized leaders in the...

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