IntelliShop Offers New Phone Service to Clients
Perrysburg, OH IntelliShop announced today that it has enhanced its IntelliCallsTM service by providing clients with the capability of using locally-based evaluators with complete digital recording capabilities for their telephone evaluation programs.
"We want to assure that we're always the industry leader in telephone-based customer experience evaluations and measurement. This new service will allow us to further emulate very real customer experience simulations for our clients", according to Ron Welty, CEO of IntelliShop. "By using experienced, locally-based evaluators equipped with complete digital recording capabilities, we can now offer clients the ability to capture things like callbacks from our clients' call centers and/or locations to evaluators with local identities and phone numbers; a pre-visit call that's digitally recorded and then coupled with an onsite visit by the same customer who placed the call, and other such customer experiences, from virtually any geographical area."
"Our current telephone evaluation programs will still be executed by our in-house call center teams. The new service is for clients with unique needs that require a local presence and local telephone identification in their programs. And, our clients know that with either service, they can continue to expect exceptional quality and integrity from our partnership with them."
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IntelliShop is great at helping us adjust along the way. They have been super helpful. It has been such a huge help, and will only continue to get better. The amount of time the program has saved us has been unfathomable.