IntelliShop Offers New Phone Service to Clients
Perrysburg, OH IntelliShop announced today that it has enhanced its IntelliCallsTM service by providing clients with the capability of using locally-based evaluators with complete digital recording capabilities for their telephone evaluation programs.
"We want to assure that we're always the industry leader in telephone-based customer experience evaluations and measurement. This new service will allow us to further emulate very real customer experience simulations for our clients", according to Ron Welty, CEO of IntelliShop. "By using experienced, locally-based evaluators equipped with complete digital recording capabilities, we can now offer clients the ability to capture things like callbacks from our clients' call centers and/or locations to evaluators with local identities and phone numbers; a pre-visit call that's digitally recorded and then coupled with an onsite visit by the same customer who placed the call, and other such customer experiences, from virtually any geographical area."
"Our current telephone evaluation programs will still be executed by our in-house call center teams. The new service is for clients with unique needs that require a local presence and local telephone identification in their programs. And, our clients know that with either service, they can continue to expect exceptional quality and integrity from our partnership with them."
IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)
Hi Shoppers, THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the SIXTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer...
Don’t be a Victim of Common Mystery Shopping Scams
Mystery shopping has long been used for market/customer experience research. Unfortunately, there are as many consumer scams as there are legitimate market research companies. Therefore, consumers who are interested in mystery shopping are advised to thoroughly research any...
We have been extremely pleased with the program and support we have been receiving from IntelliShop.