Customer Insight Reporting

The success of your business depends on the voice of your customers, do you know what they are saying about you online?

Understanding your customers' experience from online feedback is what you need to drive increased revenue, loyalty and acquisition strategies. With Customer Insight Reporting, our team of world class strategy and analytics consultants will listen to the voice of your customer, to understand your audience and deliver insights that drive results.


Of consumers say they have looked up a business’s reviews while standing or being parked right outside to decide if they should go in or not.


Online review statistics show that more than half of online shoppers (56 percent) read at least four product reviews prior to purchasing a product.


People will pay 22% more for certain products if the company has a good reputation.

What to Expect From Customer Insight Reporting

With sound Customer Insight Reporting you leverage:

  • Reputation Management
  • Customer Feedback and Engagement
  • Local SEO Improvement
  • Operational Insights

But it doesn't stop there. You also receive competitor insights powered by reviews so you can rise to the top of local search results and win.

customer insight reporting analysis

Customer Experience Analysis Driven from 100+ Review Sites

Real-time deep categorization of the overall sentiment within the feedback your customers are leaving you online that equips you with the insight you need to make smarter decisions. With on-going trend identification and keyword tracking you have more predictability in making operational improvements.

customer insight reporting experts

Customized Reports with Combined CX Intelligence

Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it. Your report includes recommended forward action to drive revenue growth and improve customer experience.

customer insight reporting services

Competitor Insights

Side by side keyword, trends, experience and rating analysis to see where you may be edging out your competition or opportunities to where your competitors are falling short. Monitor up to 10 local competitors per location and compare performance and comparative sentiment analysis.

customer insight reporting company

Expert Growth. Minimal Spend.

Leverage real-time customer sentiment and keyword tracking, with monitored experience tracking across over 100 review sites. Allowing you to hear directly from your core audience about what they think and what they need through their online conversations.

Customer Insight Reporting Brings Actionable Data

An industry leading chain of more than 100 retail stores had the need to gain immediate visibility and a thorough understanding of their online reputation.


Increase in Reviews


Response Rate


Minimum Response Time

Download This Case Study
customer insight reporting case study

IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA's account! They are one of the best vendors that we work with.


The entire team has been great to work with!


Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.

Start Growing with IntelliShop