Customer Insight Reporting

Social media intelligence with consumers in mind

Understanding your customers' experience from social intelligence is what you need to drive increased revenue, loyalty and acquisition strategies. With Customer Insight Reporting, our team of world class strategy and analytics consultants will listen to the voice of your customer, to understand your audience and deliver insights that drive results.



28%
Influence

Of consumers say they have looked up a business’s reviews while standing or being parked right outside to decide if they should go in or not.

4x
Research

Online review statistics show that more than half of online shoppers (56 percent) read at least four product reviews prior to purchasing a product.

22%+
Revenue

People will pay 22% more for certain products if the company has a good reputation.

expert mystery shopping service provider

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Call: 419-931-8084

What to Expect From Customer Insight Reporting

With Customer Insight Reporting you will have integrated reporting across social media networks, giving you a single version of truth when it comes to your online reputation. This includes:

  • Actionable, real-time insights
  • Reputation Management
  • Customer Feedback and Engagement
  • Local SEO Improvement
  • Operational Insights
  • Analyze data at the account, group, & location level
customer insight reporting analysis


Customer Experience Analysis Driven from 100+ Review Sites


Real-time deep categorization of the overall sentiment within the feedback your customers are leaving you online. With on-going trend identification and keyword tracking you have more predictability in making operational improvements.

customer insight reporting experts


Customized Reports with Combined CX Intelligence


Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it. Reports include forward action insights to drive revenue growth and improve customer experience.

customer insight reporting services


Competitor Insights


Side by side keyword, experience and rating analysis to see where you may be edging out your competition or opportunities to where your competitors are falling short. Monitor up to 4 competitors per location and compare performance and comparative sentiment analysis.

customer insight reporting company


Expert Growth. Minimal Spend.


Leverage real-time customer sentiment and keyword tracking, with monitored experience tracking to provide a single source of truth. Integrated reporting across social media networks all in one platform.

Customer Insight Reporting Brings Actionable Data


An industry leading chain of more than 100 retail stores had the need to gain immediate visibility and a thorough understanding of their online reputation.


112%

Increase in Reviews

89%

Response Rate

36H

Minimum Response Time


Download This Case Study
customer insight reporting case study
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The program is going fantastic! Everything is going as planned. We love working with the entire team and couldn’t ask for a better partnership.

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IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.

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Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.

Start Growing with IntelliShop



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