Customer Insight Reporting

What to Expect From Customer Insight Reporting

With Customer Insight Reporting you will have integrated reporting across social media networks, giving you a single version of truth when it comes to your online reputation. This includes:

  • Actionable, real-time insights
  • Reputation Management
  • Customer Feedback and Engagement
  • Local SEO Improvement
  • Operational Insights
  • Analyze data at the account, group, & location level
customer insight reporting analysis


Customer Experience Analysis Driven from 100+ Review Sites


Real-time deep categorization of the overall sentiment within the feedback your customers are leaving you online. With on-going trend identification and keyword tracking you have more predictability in making operational improvements.

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Customized Reports with Combined CX Intelligence


Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it. Reports include forward action insights to drive revenue growth and improve customer experience.

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Competitor Insights


Side by side keyword, experience and rating analysis to see where you may be edging out your competition or opportunities to where your competitors are falling short. Monitor up to 4 competitors per location and compare performance and comparative sentiment analysis.

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Expert Growth. Minimal Spend.


Leverage real-time customer sentiment and keyword tracking, with monitored experience tracking to provide a single source of truth. Integrated reporting across social media networks all in one platform.

Customer Insight Reporting Brings Actionable Data


An industry leading chain of more than 100 retail stores had the need to gain immediate visibility and a thorough understanding of their online reputation.


112%

Increase in Reviews

89%

Response Rate

36H

Minimum Response Time


Download This Case Study
customer insight reporting case study
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IntelliShop’s COVID-19 Compliance Check and Greeter Services are instrumental in the successful execution of our health and safety requirements. Our high IntelliShop Audit scores provide us the confidence in our stores ability to pass any external audits conducted by local health, safety, labor, or other agencies, while at the same time creating an environment that promotes a safe shopping experience for our customers.

Micro Center Stores
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The entire team has been great to work with!

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Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.

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