What to Expect from CustomerOptix
CustomerOptix is IntelliShop's portal for small businesses to realize the benefits of customer experience feedback services that large brands have access to, but without the budget or contractual commitments usually required. In just 10 minutes, you can have a program setup and running!
Mystery Shopping services are fact-based evaluations, by professionals who know in advance what to look for. They click, call or visit your locations using the questionnaire and custom questions you've selected, and go through a typical customer experience. They then report that back to us, it's reviewed in detail by one of our experienced QA evaluators, and we turn it around to you within 48-72 hours of their evaluation.
Customer Surveys bring you the feelings, thoughts and emotions from actual customers, in near-real time. Using one of our preformatted questionnaires, and adding some of your own questions, you'll gain insight into what your customers think of your brand, your service, your people, and whether they will buy or return.
You control the services, frequency, and locations. Scale up when you’re ready, scale down if needed. No minimums. No contracts. Start or stop any time.
Our self-service portal is user friendly and simple. With it you get:
- No contractual obligations
- Fast turnaround
- Premade questionnaires ready for you to use
Combine any or all of our customer experience services into the small business scale that’s right for you. Pick from our pre-populated industries, set your frequency, and sit back and wait for the results to come in.
You Deserve Easy Actionable Data
The data that you use needs to be three things: quick, deep, and actionable. Otherwise you're not making timely decisions with all the information. We make sure you don't have sacrifice speed, accuracy, or action.
CustomerOptix provides you with what you need, when you need it, how you need it. We make sure you've given everything you need to be successful.Let's Get Started
Benefits of CustomerOptix
Test Out Customer Experience Improvement Solutions
With no contractual obligations and pre-made forms, you’re able to get a taste of customer experience improvement solutions without having to sign big contracts. Don’t want to use a ready-made, ready to go form? Edit your own and set it free. Then you can sit back and wait.
Build a Solution that works for You
Incorporate mystery shopping (onsite, digital, phone, and video) and/or surveys. This means you can test out and use a solution that fits your needs and reaches your goals. Cut out the pieces you don’t want and go all in on the customer experience solutions that drive actual improvement. Like everything IntelliShop does, it’s all about what works best for you.
Get the Facts. Just the Facts.
CustomerOptix provides factual and highly detailed evaluations; they allow you to drill down and analyze where opportunities and challenges arise. Cut out the middle ground and “maybe” moments. Get solid, firm, actionable results based on factual accounts of your customers’ live experiences.
The Feedback is in Real Time
Gain real-time feedback on what your customers experience and think about your company’s service, associates, products, appearance, and overall customer experience. Learn live and in the moment what is going on in your customers’ mind. Immediate feedback, immediate results.
What Makes IntelliShop the Best
Customize to Meet Your EXACT Customer Experience Needs
No location is out of range, no experience is un-measurable. We will work with you to find the best customer experience solution that fits your need and your budget. We then work to deliver all results in a way you find timely as well as a definite competitive advantage.
Unparalleled Industry Experience
This provides a deep understanding of what is required of evaluators to conduct these programs and how to coach them on your specific requirements. Get guidance on how to get the largest ROI from your program and see how mystery improves your store’s performance.
Programs with Impact on Performance in Mind
Our programs are designed to clearly delineate why performance is at the level it’s found to be; what causes that; and how to apply that gained knowledge across your brand to improve. IntelliShop brings you actionable insights that will drive improvement in your business.
We Serve the Client Above All Else
At IntelliShop, our Client Services Teams have more than 50 years of collective experience in our industry. IntelliShop provides you with a dedicated, tenured, in-house team that will oversee and ensure the success of your program.