Ratings and Reviews
A Team to Monitor, Respond To, and Analyze All Your Reviews at Scale
Online reviews affect how consumers perceive your business, make purchase decisions, and your ranking in local search results. What are you doing to leverage your online reputation?
It's not just about responding to online reviews, it's valuable information about your customers’ brand experience that is being shared. Use this information to turn unhappy customers into loyal fans; skeptics into advocates; former customers into returning customers. With IntelliShop you will receive findings and analysis, along with actionable insights to deliver real value to your customers and improve your ROI.
93% |
23% |
80% |
What to Expect from Online Review Monitoring and Management
Reviews are the #1 factor consumers use to make a purchase decision. Partner with a team of industry experts to monitor, respond and analyze your online reviews across all locations, freeing you to focus on the more important. IntelliShop review management will provide you with the ability to:
- Aggregate reviews from GMB, Facebook, Yelp & dozens of other top networks in a single interface
- Response management which includes in-app response capabilities, response time tracking and optimization
- Keyword sentiment analysis
- Share of voice analysis
- Competitive comparisons
Get More Reviews
For every 1-star rating improvement, companies can expect a 5-9% sales increase. But knowing how to get more reviews can be the hardest part.
Get a team to engage in outreach campaigns and increase the number of reviews you receive.
Extension of Your Team
This isn't a tool you use every now and then. It's a dedicated team of industry experts who watch and monitor your brand in the digital landscape.
Customized Competitor Intelligence
Your competition isn't just other national brands, it's more local than that. Gain competitive intelligence insights to retain loyal customers and stay ahead of emerging trends.
Improve Your Local SEO Ranking
Search engines have used online reputation as a ranking metric for years. With IntelliShop we will monitor and respond to all store location reviews. This will help improve local SEO to launch your store locations to the top of local search results and appear in the highly coveted Google 3-Pack.
First Hand Success Through Review Monitoring
An industry leading chain of more than 100 retail stores had the need to gain immediate visibility and a thorough understanding of their online reputation.
112% Increase in Reviews |
89% Response Rate |
36H Minimum Response Time |
“ IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. ”
“ IntelliShop offers the most reliable and highly detailed shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner. ”
“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”
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