Ratings and Reviews
What to Expect from Online Review Monitoring and Management
Reviews are the #1 factor consumers use to make a purchase decision. Partner with a team of industry experts to monitor, respond and analyze your online reviews across all locations, freeing you to focus on the more important. IntelliShop review management will provide you with the ability to:
- Aggregate reviews from GMB, Facebook, Yelp & dozens of other top networks in a single interface
- Response management which includes in-app response capabilities, response time tracking and optimization
- Keyword sentiment analysis
- Share of voice analysis
- Competitive comparisons
Get More Reviews
For every 1-star rating improvement, companies can expect a 5-9% sales increase. But knowing how to get more reviews can be the hardest part.
Get a team to engage in outreach campaigns and increase the number of reviews you receive.
Extension of Your Team
This isn't a tool you use every now and then. It's a dedicated team of industry experts who watch and monitor your brand in the digital landscape.
Customized Competitor Intelligence
Your competition isn't just other national brands, it's more local than that. Gain competitive intelligence insights to retain loyal customers and stay ahead of emerging trends.
Improve Your Local SEO Ranking
Search engines have used online reputation as a ranking metric for years. With IntelliShop we will monitor and respond to all store location reviews. This will help improve local SEO to launch your store locations to the top of local search results and appear in the highly coveted Google 3-Pack.
First Hand Success Through Review Monitoring
An industry leading chain of more than 100 retail stores had the need to gain immediate visibility and a thorough understanding of their online reputation.
112% Increase in Reviews |
89% Response Rate |
36H Minimum Response Time |
“ IntelliShop offers the most reliable and highly detailed shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner. ”
“ IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. ”
“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”
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