Brick and mortar stores allow customers to form real life relationships with your brand, but the in-person experience and expectations are much different now. How you evaluate your locations and people needs to adapt to the new reality. With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those.
Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in just about every industry. We collect thousands of points of data, analyze it for trends, challenges, opportunities, and then consult with you on how to get from good to great.
We maintain a database of more than more than 800,000 verified mystery shoppers, compliance auditors and panelists, providing coverage in over 18,000 cities across the U.S. and Canada, and 180 international countries, bringing our clients the ability to deploy quickly and efficiently, to meet the needs of these fast-changing times.
What to Expect from Onsite Mystery Shopping
Mystery shopping is fact-based and truthful, making it the best way to understand your business from your customer’s point of view. Use qualified field evaluators to think, act, shop, and interact with your stores, locations and staff exactly how your customers would. This is the most objective way to improve customer experience by:
- Understanding exactly what happens at every touchpoint on the customer journey
- Locating specific areas to improve
- Unifying corporate and customer expectations
- Recognizing exceptional performance of in-store team members
- Improving operational strategies, processes, quality assurance and training procedures
Get a Look Inside Your Locations
See each and every location from the ground up. See what your customers experience first hand and from from their perspective. Find out what you can do on the floor that elevates you to a truly exceptional brand.
Our evaluators will adhere to a custom-built plan to evaluate your locations based on your specific and unique needs. Anywhere your locations exist, we will make sure our evaluators reach and report back.Let's Get Started
Benefits of Onsite Mystery Shopping
Get Improvements to the Customer’s Experience with Your Brand.
Make sure you’re getting a positive return on investment in your people, training initiatives, and incentive programs. Ensure your brand creates exceptional customer experiences that result in brand advocates and loyal customers. We give you measurable ROI with our detailed mystery shop reporting insights to validate your services and incentives.
Understand Your Competitive Advantage.
Customers have a choice: you, or your competition. Learn what it is that makes you stand out. Get actionable information that will tell you where you’re owning the market and where you have room to improve. Know why a customer will choose you, and why they would choose your competition instead. We bring you concrete, detailed answers to the questions you have about your business’s performance.
Get More Than Just Data. Get a Plan.
Mystery shopping programs bring you detailed information about a customer’s experience as if you were actually there. But that’s where most stop. IntelliShop goes beyond mere data collection by helping you understand what it means and how to use it to improve. We help you create real and effective plans of action to help your business go from good to great.
See the Effectiveness of Your Training
If your staff doesn’t take their training to heart, your company is the one that loses. They may seem like they get it, but what happens when they don’t know they’re being watched? Mystery shopping is about more than just customer experience. It can tell you things like: Do your associates promote products or upsells? Do they step up and take opportunities, or do they let them walk out the door? Use mystery shopping to validate the ROI of your training methods.
What Makes IntelliShop the Best
Unparalleled Industry Experience
Our experience provides a deep understanding of what brands must do to ensure success with mystery shopping programs. Get guidance on how to get the largest ROI from your program and see how it improves your stores' performance.
Proprietary Shopper Panel and Execution
We have the largest panel in the industry with more than 1.2 million independent evaluators. Not only can we get everywhere you need us to be geographically, but we can do it with the right person, at the right time, with appropriate rotation.
Certified Team of In-House Experts
One reason we've won MSPA's Shopper Choice Company of the Year for four consecutive years is that we do not use any outsourced providers for any aspects of evaluator recruiting, scheduling, certification, or contact. We maintain tight control of this critical quality process.
We Serve the Client Above All Else
Our Client Services Teams have more than 50 years' collective experience in our industry. We provide you with a dedicated, tenured, in-house team that will oversee & ensure the success of your program. We'll never just hand off data, we'll bring insights, meaning & partnership.
Get an Objective Look at Your Locations
We can reach any location in North America quickly, with the right evaluator, and ensure proper rotation over time. We can also serve your needs worldwide. You can't be everywhere at once, but we can.
Our large network of expert evaluators can reach any location, and quickly find out what's going right, and what's going wrong. Fill out the form and let's see how onsite mystery shopping can help you grow your bottom line.Let's Get Started
Clients First, Always
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.