Customers Are Using Reviews to make Decisions
57% of customers won’t buy from a business that has less than a 4 star rating on certain platforms.
How many people look online?
97% of consumers will look online for a local business before they purchase from them. 50% of those people will visit that store within a day.
How Do Reviews Impact Sales?
Just. One. Review. This is all it takes to lift your conversions by 10%. This is all the social proof needed for people.
What Is the Cost of Not Replying
If you’re not replying to customers you could see a 15% customer churn rate. People want to be heard. Make sure they are.
One of the Best
IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA's account! They are one of the best vendors that we work with.
Get Your Score
When you sign up for your free location scorecard, we analyze one location, and you get a no-nonsense, black and white look at how you're currently doing online. You'll see how many reviews you're getting and what you're doing about it.
IntelliShop can guide you through, helping you to see and understand what you can be doing to not only improve what you see, but grow it and scale it into your new standard-operating-procedure.Get Your Free Location Scorecard
Why Online Reviews Matter
Improve Customer Retention
It costs far less to keep a customer than it does to attract a new one. But what happens when that new customer has a bad experience? With proper review management and engagement you meet negative reviews with understanding. You know what went wrong and why. You turn a bad experience into unparalleled customer service, making your potential "hater" a customer for life.
Create and Grow Brand Ambassadors
Imagine people championing your brand for you. Customers engaging people asking questions in online communities. 84% of people have said they trust online recommendations as much as a recommendation from a friend. But you don't have time to monitor every corner of the internet. Use your reviews to identify your brand ambassadors and they'll provide the recommendations you can't.
Improve Your In-House Training
Nothing is as important to customer success than the people the customer interacts with. One bad attitude and suddenly your online reviews start getting blasted. With proper review management, you'll see when in-house problems start taking a turn. That's when you can turn with them to meet the situation head on with better training and better practices to make sure problems don't last long.
Show Customers They Matter
Every customer wants to know that they're heard. More than that, every customer wants to know that their concerns are seen as valid. With IntelliShop, when your online reviews speak, you do more than just hear them. You get deep data to understand what they're really saying and what matters most. You get to understand the nuances and, more importantly, how to show customers that you hear them.
84% of People Trust Online Reviews As Much As Recommendations From Friends (Inc)
Are Your Customers Happy
"Getting it right" online is an always moving target. Just when you think you have it figured out everything changes. Get a free scorecard to help you understand how your customers feel about you.
Get Your Free Scorecard