The success of your business depends on the voice of your customers, do you know what they are saying about you online?
28% of consumers say they have looked up a business’s reviews while standing or being parked right outside to decide if they should go in or not.
Understanding your customers' experience from online feedback is what you need to drive increased revenue, loyalty and acquisition strategies. With Customer Insight Reporting, our team of world class strategy and analytics consultants will listen to the voice of your customer, to understand your audience and deliver insights that drive results.
But it doesn't stop there. You also receive competitor insights powered by reviews so you can rise to the top of local search results and win.
With sound Customer Insight Reporting you leverage:
- Reputation Management
- Customer Feedback and Engagement
- Local SEO Improvement
- Operational Insights
- Competitive Analytics
Want to know more about how you can use Customer Insight Reporting to grow your business? Contact us today to see how your business can benefit from these reports
What You Get
Customer Experience Analysis Driven from 100+ Review Sites
Real-time deep categorization of the overall sentiment within the feedback your customers are leaving you online that equips you with the insight you need to make smarter decisions. With on-going trend identification and keyword tracking you have more predictability in making operational improvements.
Customized Reports with Combined Mystery Shopping Intelligence
With an established reporting cadence that works within your company hierarchy, you get a hyper-focused line-of-site to those responsible. You don’t just get data. Your report includes recommended forward action to drive revenue growth and improve customer experience.
Analysis of Local Competition and Side-by-Side Brand Analysis
You have the ability to monitor holistically. Side by side keyword, trends, experience and rating analysis to see where you may be edging out your competition or opportunities to where your competitors are falling short. Monitor up to 10 local competitors per location and compare performance and comparative sentiment analysis. What this means is you get wider reaching, more thorough, and more precise data that you can use to make your business decisions.
Use Customer Insight Reporting
Do more than just watch data come int. Turn customer insight data into action items.
Fill out the form today and see more about how you can do more with the data you're getting, instead of just getting more spreadsheets.Find Out More About Customer Insight Reporting