Customer Insight Reporting

Drive Change, Satisfaction & Revenue with Consumer Insights

Understanding your customers' experience through analysis and data is what you need to drive increased revenue, loyalty, and conversion strategies. All of your data is delivered in a report that shows progress over time, and you can schedule it to be delivered at daily, weekly, or monthly intervals.

A Review Summary can provide insights within the specified time period, such as:

Average star rating
Number of reviews received
Number of reviews compared to the previous period
Ratings Breakdown: number of reviews by star rating
Average rating compared to the last period
Most Active Sources: shows the number of reviews and average rating by source

Review alerts can also be set to notify you or someone on your team anytime a review is generated that’s negative or contains a specific keyword you’re tracking.

You can also download a CSV on demand for location performance, competitor analysis, or reviews.

With Customer Insight Reporting, our team of world-class strategy and analytics consultants will listen to the voice of your customer and provide insights that deliver results.

What to Expect From Customer Insight Reporting

With Customer Insights, you'll have integrated reporting across review platforms, giving you a big-picture view of the truth when it comes to your online reputation. This includes:

Actionable, real-time insights
Reputation management
Customer feedback and engagement
Local SEO improvement
Operational insights
Analysis data at the account, group, and location level

Customer Experience Analysis Driven from 100+ Review Sites

Real-time deep categorization of the overall sentiment within the feedback your customers are leaving you online. With on-going trend identification and keyword tracking you have more predictability in making operational improvements.

Customized Reports with Combined CX Intelligence

Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it. Reports include forward action insights to drive revenue growth and improve customer experience.

Competitor Insights

Side by side keyword, experience and rating analysis to see where you may be edging out your competition or opportunities to where your competitors are falling short. Monitor up to 4 competitors per location and compare performance and comparative sentiment analysis.

Expert Growth. Minimal Spend.

Leverage real-time customer sentiment and keyword tracking, with monitored experience tracking to provide a single source of truth. Integrated reporting across social media networks all in one platform.