Online Review Response & Engagement
Online Review Response & Engagement Makes a Bigger Impact on Your Customers
Besides deploying localized content that resonates with your target audience, it’s essential to respond to and engage with your customers when they leave your business a review. We make this task easy and seamless with brand-consistent responses.
In-app responding makes the management of your reviews effortless while saving time on the go.
AI responding technology builds the personalization right in—making your customers feel heard and validated while decreasing response time.
Smart responses allow you to automate your review responses using pre-approved, on-brand templates—improving your consistency and brand reputation.
By communicating with your consumers who leave a review, you’re showing you care. Since 95% of customers read online reviews before purchasing a product, they’ll appreciate companies who take consumer feedback seriously, and sincerely. Decreasing response time while simultaneously giving your brand a boost has never been easier with our Online Review Management solution.
95% |
31% |
10% |
What To Expect From Online Review Response & Engagement
We have the tools and know-how to listen, monitor, and respond to your customers across every review platform. IntelliShop will provide you with the ability to:
- Send automatic, personalized replies to your customers when they leave a review, making them feel heard.
- Implement on-brand response templates with pre-approved language, keeping consistency across your business.
- Respond quickly and efficiently to reviews as they happen, decreasing response-time rates.
- Reply to both positive and negative reviews to better manage and improve the customer experience.
Gain Brand Ambassadors
Interacting with fans is a phenomenal way to build loyalty among customers and turn them into brand ambassadors.
This allows you to collect and distribute user generated content for use in social media and marketing efforts, saving you money and time.
Monitor Conversation Trends
With IntelliShop we can search 1,000s of social channels, blogs, articles etc. for keywords and mentions to keep you aware of what conversations are happening about your brand online.
Social listening insights are delivered with an action plan for how to manage online conversations to build a positive customer experience.
SEO Optimization
Social media is a ranking signal to every major search engine. How you engage, interact, and use your brand's digital media channels to engage will affect your listings.
Platform Expertise
You wouldn’t target the same audience on Facebook that you would on LinkedIn. Knowing the platforms means knowing the nuances of how they communicate.
DTC Boosts Engagement Through Social Media
A national direct to consumer brand wanted to engage with consumers more directly through their online social media channels but did not have in-house expertise to manage these marketing channels effectively.
+44% Average Star Rating |
+60% New Reviews |
#1 Near Me Search Results |
“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”
“ The program is going fantastic! Everything is going as planned. We love working with the entire team and couldn’t ask for a better partnership. ”
“ IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners that we work with. ”
