Social Media Engagement

Social Media Engagement Makes You a Part of Your Customers' Life

Deploying localized content that resonates with your target audience across 100s or 1,000s of locations? Nearly impossible. Businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations.

A Social Media Engagement strategy enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels. With a full-service solution, your channels will be monitored and engaged on your behalf building brand awareness and increasing customer loyalty, ultimately driving more revenue for your business.

Global Reach

Active social media users have now surpassed the 3.9 billion mark


Of consumers say their purchase decisions are influenced by social media content


Of customers lose trust in brands if they have not interacted with them on social platforms

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What To Expect From Social Media Engagement

We have the tools and know-how to listen, monitor and respond to your customers across every social media channel. IntelliShop social media engagement will provide you with the ability to:

  • Coverage across all major networks – Publish to all major networks to amplify audience engagement with localized shareable content.
  • Listening - Search 1,000s of Social channels, blogs, articles etc. for keywords & mentions.
  • Dynamic localized content - Discover, create, and share dynamic localized content while maintaining strong brand consistency across all business locations.
  • Analyze performance – we will analyze performance at the Account, Group, or Location level to ensure that your content is getting the most engagement for your brand.
  • Intelligent dashboards with smart alerts for crisis management.
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Gain Brand Ambassadors

Interacting with fans is a phenomenal way to build loyalty among customers and turn them into brand ambassadors.

This allows you to collect and distribute user generated content for use in social media and marketing efforts, saving you money and time.

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Monitor Conversation Trends

With IntelliShop we can search 1,000s of social channels, blogs, articles etc. for keywords and mentions to keep you aware of what conversations are happening about your brand online.

Social listening insights are delivered with an action plan for how to manage online conversations to build a positive customer experience.

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SEO Optimization

Social media is a ranking signal to every major search engine. How you engage, interact, and use your brand's digital media channels to engage will affect your listings.

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Platform Expertise

You wouldn’t target the same audience on Facebook that you would on LinkedIn. Knowing the platforms means knowing the nuances of how they communicate.

DTC Boosts Engagement Through Social Media

A national direct to consumer brand wanted to engage with consumers more directly through their online social media channels but did not have in-house expertise to manage these marketing channels effectively.


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IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners that we work with.

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IntelliShop’s COVID-19 Compliance Check and Greeter Services are instrumental in the successful execution of our health and safety requirements. Our high IntelliShop Audit scores provide us the confidence in our stores ability to pass any external audits conducted by local health, safety, labor, or other agencies, while at the same time creating an environment that promotes a safe shopping experience for our customers.

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Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.

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