Video Mystery Shopping

What to Expect from Video Mystery Shopping

It’s often difficult for an executive to walk into a location and get the real picture. That’s why many of our clients use video mystery shopping to view the state and level of service for themselves.

In addition to a visual aid, IntelliShop takes it a step further by providing a valuable, detailed InSite™ report. The data gathered through IntelliShop’s video mystery shopping program is vital to understanding the experience from a customer’s perspective. We’ll work with you to create customized reports that track the initiatives you’d like to validate and present our findings in a story-like format with actionable next steps.

Especially for companies with locations across the U.S. and internationally, it can be costly and time-consuming to send associates to visit different locations. IntelliShop’s video mystery shopping program helps save time and reduce the cost of using internal staff to make multiple trips, freeing them up to focus on other important responsibilities.

See the World Through Your Customers' Eyes

When you pair HD video with your mystery shopping evaluations you get a literal anonymous inside look into your locations and how they operate. You can make sure everything runs smoothly and according to plan.

IntelliShop will work with you to outline the criteria you need for your evaluations. See real results, in-person, with your own eyes. Let's look at how we can work with you to provide rich and real results.

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Benefits of Video Mystery Shopping


Reality Driven Feedback

Video mystery shopping is a strong objective assessment that cannot be disputed. You get to see and hear actual, real-life experience between your associates and customers for the most honest, unfiltered information available. See details like body language and tone of voice can make the difference between a customer experience that is merely acceptable and one that’s exceptional.

See Best Practices In Action

Effective training across the organization is challenging, and dry, canned training materials often fall flat. The HD video you receive can be used as a direct coaching tool to replicate the ingredients of an extraordinary customer experience. We encourage our clients to utilize their IntelliShop mystery shopping videos as in-house training videos to allow current and future associates to learn from real-life customer experiences.

Certified Video Evaluators Provide Guaranteed Excellence

IntelliShop only uses certified video evaluators in our video mystery shopping services. Our rigorous screening process ensures all of our video evaluators use high-quality equipment and are skilled in secret recording. Before they go on a mystery shop, we educate our evaluators on the ins and outs of your specific program, so they gather as much useful information as possible.

High Definition Video Puts You There

We only use advanced, high-definition video equipment to capture the high-quality picture and sound you need to fully assess each mystery shop. You will see everything the shopper sees. Every detail brought to you and delivered in high definition means the body language, displays and every interaction will stand out and nothing will be missed.

What Makes IntelliShop the Best

We Work to Grow Your ROI at Every Step

We’ve seen a lot and we’ve done a lot. Because of this we’re uniquely able to take your data and see the path to success. If see a way you can minimize cost or improve sales, we will let you know. You’ll get a plan for every step.

Extensive Experience Means Better Guidance

Our experience allows us to provide guidance and consultation on how to get the largest ROI from your program. We take you from A to Z with a customized and laid out plan that fits your needs and your customers’ experience. We make sure your customer experience solution fits you.

Customize to Meet Your EXACT Customer Experience Needs

No location is out of range, no experience is un-measurable. We will work with you to find the best customer experience solution that fits your need and your budget. We work to make sure we deliver all results in a way you find timely as well as a definite competitive advantage.

We Can Measure both Macro and Micro

IntelliShop can draw a direct line on both overall ROI, as well as store-by-store performance to such important metrics as sales and profit improvement, as a direct result of our work for you. We can also provide analytics to other important KPI’s you may have.

See The Results For Yourself

With HD video you can see, first hand, how your floor team performs. You'll see, layouts, displays, attitudes, and conversations. Let us show you what we can show you with HD video mystery shopping.

You don't have to sit and watch hours of shops. You CAN, but you don't have to. We do the dirty work for you so you can reap the results. Get accurate, provable, and actionable information about your locations.

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Extremely Pleased

We have been extremely pleased with the program and support we have been receiving from IntelliShop.